Data Privacy Specialist - Consumer Care Advocate

Acxiom•Conway, AR

About The Position

The Privacy Operations Specialist supports Acxiom’s consumer privacy and data protection program by carrying out established operational workflows for consumer inquiries, privacy rights requests, and data handling reviews. The role follows documented policies and procedures and does not independently set privacy policy, make legal determinations, or approve new data uses. It operates within a controlled privacy operations function under ongoing oversight from U.S.-based Privacy Leadership. The position handles personal data only as necessary to perform assigned work and on a need-to-know basis. Personnel must follow confidentiality obligations and cross-border data handling requirements, use approved systems, and immediately report suspected incidents. Mandatory privacy and security onboarding must be completed before system access; the role also follows SOPs and quality controls, receives periodic quality assurance reviews and ongoing supervision, and completes annual refresher training. Performance is evaluated on case-handling accuracy and completeness, adherence to procedures and escalation requirements, timely processing, quality assurance results, and compliance with security and access protocols. The role does not serve as Acxiom’s Data Protection Officer, independently respond to regulators, or make material decisions; those remain under U.S.-based Privacy and Legal leadership. The position is located in Conway, Arkansas and is not eligible for any type of sponsorship.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years in privacy operations, customer support, compliance operations, or a similar field.
Located in Conway, Arkansas.
Demonstrated experience handling sensitive personal data.
Strong attention to detail and documentation discipline.
Ability to follow structured procedures consistently.
Professional written English proficiency.
Good people skills and ease communicating with individuals, with a focus on issue de-escalation.
Not eligible for any type of sponsorship.

Nice To Haves

Experience supporting U.S. and international privacy rights request workflows, such as CCPA and GDPR.
IAPP Privacy certification.
SharePoint experience.
Experience with Microsoft tools, including Word and Excel.
OneTrust experience.

Responsibilities

Triage and process consumer privacy rights requests, including access, deletion, and opt-out requests, according to documented procedures.
Support identity verification workflows using approved methods.
Prepare files and required documentation for supervisory review where required.
Escalate complex, sensitive, or high-risk requests to Privacy Leadership.
Identify potential discrepancies, data quality issues, and policy exceptions during case handling.
Promptly escalate suspected incidents, complaints, or regulatory risks through established channels.
Document actions taken in accordance with recordkeeping requirements.
Apply Acxiom privacy policies, standard operating procedures, and playbooks consistently.
Participate in periodic quality reviews and remediation activities.
Maintain familiarity with relevant privacy and security requirements as trained by the Company and its parent, Omnicom Group.
Complete required privacy and security training on schedule.
Access and handle personal data only as necessary to perform assigned tasks and on a need-to-know basis.
Follow company confidentiality obligations and cross-border data handling requirements, use approved systems, and immediately report suspected incidents.