Data Operations Support Analyst

ZRG

46d•$55,000 - $70,000

About The Position

The Data Operations Support Analyst supports the organization’s data operations function by maintaining the accuracy and integrity of data across Salesforce and related business systems. Reporting to the Data Operations team, the role supports contract validation, CRM data management, acquisition integration, data governance, reporting, and operational workflow documentation. The ideal candidate is detail-oriented, analytical, process-driven, and comfortable working with large datasets and cross-functional stakeholders. The position also supports internal stakeholders by responding to data-related inquiries and tickets, conducting regular data audits, documenting workflows and procedures, and identifying opportunities to improve data processes. Compensation is tailored to individual skills, qualifications, experience, and location. Mentioned rates represent base pay only and exclude potential bonuses, equity, or sales incentives, where applicable. The company provides a comprehensive benefits package. ZRG Partners is a Mac-preferred environment.

Requirements

Bachelor's degree or equivalent work experience in Business, Information Systems, Data Analytics, or a related field.
At least 2 years of experience in Data Operations, CRM Administration, Salesforce, Data Management, or a related function.
Experience working with Salesforce or other CRM platforms, including data maintenance and workflow support.
Advanced Microsoft Excel proficiency, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
Strong attention to detail and commitment to accurate, reliable data.
Excellent written and verbal communication skills and ability to collaborate across teams.
Strong analytical and problem-solving abilities with a process-oriented mindset.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Experience reviewing, interpreting, and validating data from contracts and business documentation.

Nice To Haves

Experience supporting mergers, acquisitions, or data integration projects.
Knowledge of data governance, data quality, and records management best practices.
Experience creating SOPs, process documentation, and workflow maps.
Proficiency in Salesforce reporting and dashboard creation.
Experience in professional services, consulting, executive search, or similar organizations.
Familiarity with data auditing, validation processes, and CRM data architecture.

Responsibilities

Maintain data across systems by merging, updating, deduplicating, and validating records.
Assist with incoming contract validation and confirmation, ensuring contractual data is accurately reviewed and reflected in internal systems.
Partner with acquired companies to establish and maintain company, contact, and related records in Salesforce and other business platforms.
Gather and maintain Off Limits policies from acquired firms, validate their accuracy, and ensure they are appropriately applied and maintained in the CRM.
Respond to data-related inquiries and support tickets accurately and promptly, providing internal customer service.
Document operational workflows, business processes, and troubleshooting procedures, and maintain data validation rules.
Create and maintain operational reports, data dictionaries, and process documentation; build and update reports on data quality and business operations.
Conduct weekly and monthly data audits to identify discrepancies, ensure compliance with standards, and address data quality issues.
Support data retention, governance, and compliance initiatives through monitoring, maintenance, and adherence to organizational policies.
Contribute to the creation, enhancement, and maintenance of Standard Operating Procedures across multiple lines of business.
Identify opportunities to improve data workflows, reporting processes, and operational efficiency across systems and business functions.