Data Operations Specialist (QuickBooks)
About The Position
As a Specialist, Data Operations, you play a crucial role in ensuring seamless integration and migration of data for our service professionals (our Pros). You thrive in ensuring precision and completeness of our data. You are responsible for identifying and resolving data anomalies, diving deep to tackle root causes. You have a thirst for learning and commitment to accuracy which makes you an invaluable asset who betters our team, improving the lives of Pros. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
Requirements
- 1-3+ years of full-time customer success, implementation, engineering, or data implementation experience
- Bachelor's degree in a related field or equivalent work experience
- Experience using QuickBooks (Online and/or Desktop) in a professional capacity
- Customer-facing experience in a technical support, onboarding, or training role
- Experience using AI tools to increase quality and efficiency of work
Nice To Haves
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to work in a fast-paced, team environment
- A natural curiosity backed by action; you are multi-dimensional (volunteering, creative outlets, side projects, hobbies, athletics), with a proven ability to successfully start over, learn from scratch, and thrive in new environments
Responsibilities
- Guide Pros through data integration and/or migration setup processes
- Analyze source and quality of data, identify potential issues, and develop custom action plan
- Assist Pros with data validation, mapping, and synchronization between systems
- Communicate consistent trends and opportunities to our product and engineering teams for future improvements
- Document common troubleshooting steps and best practices to enhance customer self-service resources
- Innovate on current processes and proactively seek ways to improve the Pro experience
Benefits
- medical
- dental
- vision
- life
- disability
- 401(k)
- Paid holidays
- flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- health care insurance (medical, dental, vision, disability)
- employee assistance program
- 401(K)
- flexible time off
- paid parental leave
- tech reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
