Data Migration Specialist

Clio•Vancouver, BC

1d•CA$62,400 - CA$84,400•Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are looking for a high output, analytical, and skilled Data Migrations Specialist to add value, energy, and technical expertise to our team. This role is available to candidates in Burnaby, Calgary or Toronto.

Requirements

Expert in Microsoft Excel (ex. you can comfortably perform different Lookups, Left/Right/Trim, IfError, and other formulas and be able to recognize and interpret patterns)
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities

Nice To Haves

Healthy customer obsession and focus on delivering exceptional client experience
Experience with coding an asset
Experience with Salesforce or other SaaS tools
Experience working with API-driven applications
Proven track record in a dynamic startup environment
Bachelor’s degree or equivalent experience

Responsibilities

Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases
Provide superb customer service throughout the data migration process
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge articles
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities
Gain a deep understanding of and staying up to date with the Clio product and common workflows
Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role
And other duties as required