Data Management Specialist II

Children's Network of Hillsborough•Tampa, FL

6d•Onsite

About The Position

The Data Management Specialist II inputs, validates, and consolidates data in the Florida Safe Families Network (FSFN) to ensure accuracy and quality. The role supports Children’s Network of Hillsborough’s quality management and data needs, helps prepare reports and other documents, responds to information requests, and contributes to efficient and accurate data processes. The position also supports staff and providers with data-entry assistance and technical guidance, particularly for Out of Town Inquiry (OTI) and Interstate Compact for Placement of Children (ICPC) processes. This is an in-office position in Tampa, Florida. The work week is Monday through Friday, 40 hours per week; the supervisor advises the employee of work hours. Business office hours are 8:00 a.m. to 5:00 p.m., with a one-hour lunch. Travel in and outside Hillsborough County may be required.

Requirements

Bachelor’s degree required.
Four years of experience in data entry and validation, ensuring accuracy and consistency while following quality standards and protocols, preferred.
Knowledge of child welfare processes and rules and ability to use Florida Safe Families Network online data.
Ability to establish and maintain positive working relationships and work as a team member.
Excellent organizational, communication, and computer skills.
Ability to work flexible hours.
Sensitivity to the cultural and socioeconomic characteristics of agency staff and clients; adherence to professional ethics.
Ability to operate standard office equipment, including fax, telephone, calculator, computer, scanner, printer, and copier.
Competence with Microsoft Office applications, including Word, Excel, and Outlook, and basic email procedures such as sending, receiving, replying, attaching files, and scheduling meetings.
Excellent written and oral communication skills and ability to maintain strict confidentiality.
Valid driver’s license and proof of insurance required.
Ability to read and interpret business and professional publications, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions effectively.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Able to sit for extended periods, walk, stand, use hands to handle or feel objects, reach, stoop, kneel, or crouch, and talk and hear; sufficient visual acuity to read and operate office machines; occasionally lift or move up to 25 pounds.
Must complete required pre-employment criminal background screening, fingerprinting, and drug screening. Children’s Network participates in E-Verify.

Nice To Haves

Four years of data-entry and validation experience is preferred.

Responsibilities

Input, validate, and consolidate data in FSFN information systems.
Accurately enter information mandated by policy and statute, including admissions and discharges, authorizations and placements, monthly outcomes data, and other collected information.
Attend weekly meetings to address issues and changes, share information, and offer ideas or solutions.
Locate program information, including historical data, provider placement data, and legal status histories.
Support quality management and data needs, and meet deadlines for reports and documents.
Assist with preparing reports, documents, and other required products.
Respond to internal and external information requests, including requests about report status or file information.
Process incoming and outgoing Out of Town Inquiry (OTI) and Interstate Compact for Placement of Children (ICPC) packets.
Provide case management staff with technical assistance and ongoing training to support compliance with OTI and ICPC reporting standards.
Contact case management and other staff and follow up to meet OTI and ICPC requirements.
Support efforts to improve the efficiency and accuracy of OTI and ICPC processes; design, implement, and participate in related procedures.
Query systems for specific information, correct data-entry errors, and perform routine validation sampling.
Assist subcontracted providers, log complaints, respond to requests, and forward matters to a supervisor for review.
Assist users with data entry performed by field staff and submitted through Mindshare.
Evaluate information accuracy and integrity through validation processes, identify discrepancies, and support their resolution under the Data Management Supervisor.
Participate in statewide designs and trainings for mandated changes and implementations.
Contribute to a positive and engaging work environment; stay current on job-related issues and trends; and participate in departmental meetings, training, education, and quality processes.
Follow the organization’s code of conduct, policies, procedures, and other obligations.
Help train team members and provide backup when needed.
Complete assigned projects to enhance Data Team quality and other special projects requested by the Data Management Supervisor and/or Vice President of Administrative Services.
Complete annual training: 15 hours, or 20 hours for employees who are Certified Child Welfare Professionals.