Data Management Analyst

The Salvation Army USA Central Territory • Hoffman Estates, IL

22h • $69,544 - $86,930 • Onsite

About The Position

Turn data into impact. Join The Salvation Army as a Data Management Analyst and help drive mission-focused decision making through meaningful data insights. In this role, you’ll analyze program outcomes, support grant reporting, and help strengthen services that impact communities across the territory. If you’re passionate about data, problem-solving, and using analytics to support programs that change lives, we’d love to hear from you.

The Data Management Analyst is responsible for managing, analyzing, and reporting of outcome data to the territorial and divisional teams in support of organizational functions including operational, strategic decision-making, and grant funding analysis/reporting.

Requirements

• Bachelor's degree required along with applicable work experience.
• Two years of relevant experience, including at least two years conducting data management using a variety of software (e.g., SQL, WellSky Community Services, SAP, or Access).
• Strong analytic background; at least 2 years conducting and interpreting quantitative analyses.
• Experience with non-profit/social service organizations.
• Familiarity with planning, generating and collating survey results utilizing SurveyMonkey or other survey tools.
• Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel.
• Excellent computer skills to include: Microsoft 365: Excel, Access, PowerPoint and other applications in the office suite; SQL, SPSS or SAS, and Power BI.
• Excellent data management skills.
• Experienced and skilled in using a variety of techniques ranging from simple data aggregation to complex data mining.
• Advanced knowledge of research methodology.
• Excellent data interpretation skills as well as report development and presentation of information.
• Strong interpersonal and collaboration skills; able to act in a professional and effective way with internal and external teams.
• Excellent written and verbal communication skills.
• Ability to organize and prioritize work.
• Must be able to work with others to anticipate, identify and solve problems related to individual database use or system-wide issues.
• Understands program evaluation processes and techniques, and best practices regarding evaluative research.

Nice To Haves

• Master's degree preferred in research, program evaluation, and statistics.
• Previous completion of SIMS Community Services Systems Administrator Training and SAP Business Objects Reporting highly desired.

Responsibilities

• Manage, analyze, and report outcome data to territorial and divisional teams for operational and strategic decision-making, and grant funding analysis/reporting.
• Provide internal and external data management and analysis for social service programs utilizing Salvation Army Information Management System (SIMS) and WellSky Community Services.
• Contribute to strategic decision making, programmatic outcomes, contract compliance, and grant funding reporting.
• Develop and maintain systems for data management and analysis.
• Work collaboratively with Client Management Systems Administrators (CMSA) to ensure SIMS architecture and functionality meets organizational needs and end-user accessibility.
• Function as the primary report writer using WellSky Community Services and SAP Business Objects for territorial level reporting, and provide report writing assistance to divisional social services staff.
• Consult with Territorial and Divisional program directors to support SIMS implementation and ensure it aligns with programmatic goals and quality assurance functions.
• Facilitate the collection, analysis, and interpretation of quantitative and qualitative data in collaboration with CMSA’s and program personnel.
• Design and execute data extraction methodologies for outcomes measurement of assigned projects, including Pathway of Hope (POH).
• Develop, organize, and manage client indicators utilizing Excel, WellSky Community Services, SurveyMonkey, MS Office Forms, SA National Statistical System, and other data management systems.
• Review data for accuracy in preparation for analysis of client and programmatic outcomes measurements and reporting.
• Promote consistency in data use across the organization for accurate management analyses and reports.
• Support the development of interpretation and summarization of outcome results, synthesizing information from multiple sources into clear, actionable summaries.
• Assist Territorial and Divisional teams with data implications and utility to build capacity for data utilization in program management and improvements.
• Develop and generate summaries that meet requested reporting criteria for internal and external requirements in a timely, accurate, and consistent manner.
• Develop and maintain management reports supporting program evaluation and operational performance.
• Support the training and staff development plan to ensure accurate SIMS use by end users.
• Collaborate with the SIMS Committee and Divisional System Administrators to address system-wide quality improvements and data needs.
• Collaborate with national and other territorial System Administrators to address system-wide quality improvements and data needs.
• Communicate clearly and concisely through written and verbal reporting of data implications, trends, and results tied to established outcome measures.
• Assist territorial and divisional grant writing staff to mine specific data for new social services grant proposals.
• Assist divisional staff with program evaluation and the DHQ/THQ review processes.
• Maintain an active relationship with the Territorial Statistical Bureau.
• Maintain a thorough knowledge of WellSky Community Services and other approved internal and external systems, upgrades, and version releases.
• Attend educational opportunities when appropriate.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits
• Generous paid time off including vacation, holidays, sick, and personal days
• Retirement benefits including a 403(b) plan with employer contributions for eligible employees
• Opportunities for professional growth, learning, and career development
• A supportive culture that encourages work-life balance
• Competitive compensation within the nonprofit sector

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level