Data ITSM Analyst Intern - Summer 2027

Great American Insurance Company•Cincinnati, OH

6d•Hybrid

About The Position

Great American Insurance Group is seeking a Data ITSM Analyst Intern for summer 2027 to join the Data team within Property & Casualty IT Services. The team provides technology services that help business units and corporate functions use technology to create, manage, and optimize information and business processes. This hybrid role combines in-office and remote work, with a required on-site presence at least three days a week to support collaboration and relationship building. The intern will assist with data analysis and reporting using ServiceNow, UC4, and Snowflake; work with team members to understand data requirements; and help teams prioritize work based on data findings. The role also involves documenting workflows and project progress, presenting findings to stakeholders, contributing to team discussions about data improvements, and leading weekly Change Advisory Board meetings (pCAB and dCAB).

Requirements

Be pursuing a degree in Data Analytics, Business, Information Technology, Computer Science, or a related field.
Have a 2029 or 2030 graduation year.
Have a background in data analytics or a related field.
Be able to work in the office at least three days a week.
Demonstrate strong analytical and problem-solving skills.
Demonstrate excellent communication and presentation skills.
Have an interest in learning and developing soft skills, including presenting, collaborating, and documenting work.
Be open to change and interested in improvement opportunities.

Nice To Haves

Experience with Snowflake or other SQL databases is highly desirable.
Familiarity with data visualization tools such as Power BI or Tableau is a plus.

Responsibilities

Assist with data analysis and reporting using ServiceNow, UC4, and Snowflake.
Collaborate with team members to gather and understand data requirements.
Help support teams in prioritizing work based on data findings.
Document workflow processes and project progress.
Present findings and insights to stakeholders.
Participate in team meetings and contribute to discussions about data improvements and opportunities for change.
Lead weekly Change Advisory Board meetings (pCAB and dCAB).