Data ITSM Analyst Intern - Summer 2027

Great American Insurance Group • Cincinnati, OH

8d • Hybrid

About The Position

Great American Insurance Group’s Property & Casualty IT Services Data team is seeking a summer 2027 intern. P&C IT Services provides technology-related services to business units and corporate functions, including data management, software development, cloud services, security, technical support, and infrastructure management. The team’s goal is to provide technology solutions that increase efficiency, reduce costs, and support the company’s competitive advantage.

This is a hybrid role combining in-office and remote work. Employees are expected to maintain a meaningful on-site presence, and the intern must be able to work in the office at least three days a week. The intern will support data analysis, reporting, workflow documentation, and data-informed work prioritization, and will present findings to stakeholders. The role also leads weekly Change Advisory Board meetings (pCAB and dCAB).

The position is for summer 2027. The listed benefits description excludes seasonal employees and interns.

Requirements

• Ability to work in the office at least three days a week.
• Pursuing a degree in Data Analytics, Business, Information Technology, Computer Science, or a related field.
• Expected graduation year of 2029 or 2030.
• Background in data analytics or a related field.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Interest in learning and developing soft skills, including presenting, collaborating, and documenting work.
• Openness to change and enthusiasm for improvement opportunities.

Nice To Haves

• Experience with Snowflake is highly desirable.

Responsibilities

• Assist with data analysis and reporting using ServiceNow, UC4, and Snowflake.
• Collaborate with team members to gather and understand data requirements.
• Help teams prioritize their work focus based on data findings.
• Document workflow processes and project progress.
• Present findings and insights to stakeholders.
• Participate in team meetings and contribute to discussions about data improvements and opportunities for change.
• Lead weekly Change Advisory Board meetings (pCAB and dCAB).

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed