Data Insights and Customer Experience Manager

Girl Scouts of Utah•Murray, UT

1d•$58,000 - $60,000•Onsite

About The Position

Girl Scouts of Utah (GSU) is hiring a full-time Data Insights & Customer Experience Manager. The role combines customer service leadership, data strategy, reporting, and organizational collaboration in support of GSU’s mission to build girls of courage, confidence, and character. The manager leads a Customer Care Team of 3–4 people, oversees council-wide data quality, and uses data to improve support for members and volunteers. The role builds and maintains reports and dashboards, supports GSUSA platforms, and helps staff use systems such as Salesforce and Looker effectively through training, documentation, and onboarding resources. The manager also partners with senior leaders and departments to identify trends, inform strategy, streamline processes, and strengthen the customer experience. This is a fully onsite role at GSU’s Salt Lake City office. The regular schedule is Monday through Thursday, 8:00 a.m. to 5:30 p.m., and Friday, 8:00 a.m. to 12:00 p.m. As a salaried position, it may require additional hours as needed. Flexible hours, including some evenings and weekends for special events, are also expected.

Requirements

Bachelor’s degree in business, data analytics, nonprofit management, or a related field; equivalent experience is considered.
At least 5 years of experience in customer service, data management, and analytics.
Experience building, leading, and supporting high-functioning teams.
Strong proficiency with CRM systems, reporting tools, Excel, and other data tools.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; PC-platform experience preferred.
Commitment to and passion for the Girl Scout mission, with the ability to promote and communicate its mission and vision to internal and external stakeholders.
Excellent analytical, communication, and problem-solving skills.
Ability to receive and implement feedback effectively.
Strong verbal and written communication skills and ability to interact with stakeholders at all levels.
Goal-oriented and results-driven, with experience working in diverse environments.
Strong attention to detail and ability to establish and maintain effective interdepartmental relationships.
Ability to manage multiple competing projects in a fast-paced, deadline-driven environment.
Collaborative, transparent, and inclusive work approach.
Highly organized, able to multitask, handle pressure, and meet deadlines.
Willingness to work flexible hours, including some evenings and weekends for special events.

Nice To Haves

Bilingual Spanish speaking.
Salesforce experience preferred.
Looker experience preferred.
Experience on the PC platform preferred.

Responsibilities

Lead the Customer Care Team of 3–4 people in providing prompt, high-quality support to members and volunteers.
Use data insights to identify and resolve service issues, develop customer service strategies, and build a knowledge base for consistent responses.
Foster continuous improvement and exceptional customer service.
Oversee data quality across the council, including membership, training, and program records.
Serve as the point of contact for GSUSA platforms.
Build and maintain reports and dashboards, and help teams access and use data effectively.
Provide actionable insights to support organizational planning and ensure continuity in reporting functions.
Promote effective use of Salesforce, Looker, and other systems by training staff and enhancing data literacy.
Develop documentation, onboarding resources, and refresher training to support consistent and confident system use.
Partner with senior leaders to identify data trends and strategic opportunities.
Lead and develop a high-performing team, contribute to inclusive cross-functional initiatives, and support GSU’s mission through collaboration and operational leadership.