Data Governance Product Specialist

Munich Re•Hartford, CT

7d•Hybrid

About The Position

The Data Governance Product Specialist supports the data governance team in forming and executing data governance frameworks, strategies, and standards, as well as executing the Client File Run Process. The role provides second-level support for customer queries and collaborates with team members to ensure product delivery. It works with Product Specialists to help customers follow rates, guidelines, and coverages, and with corporate Underwriting and Client Operation Managers to ensure adherence to file specification guidelines. The position also assists with developing specifications for existing and future products, creates user stories for system defects or enhancements as needed, and reviews work completed in operational systems to ensure data quality. The specialist monitors Master Data Management global keys and corrects them as necessary, supports Product Associates with second-level questions, and oversees day-to-day file data quality and operational time spent. The role works with the Data Governance team to review findings and determine next steps and communications. It also maintains North American Industry Classification System (NAICS) occupancy data, identifies missing aligned codes, obtains proprietary definitions from customers, and ensures IT teams have the information needed to update tables and systems. The specialist provides user acceptance testing sign-off for file specification changes as needed and meets with clients to discuss file processing when necessary.

Requirements

Bachelor’s degree in business or IT, and/or equivalent work experience.
At least 3 years of experience in data intake.
Working knowledge of P&C insurance company and agency operations, business processing systems, workflow documentation, and reporting.
Proficiency in SQL.
Proficiency in Microsoft Excel and the Microsoft Office Suite.
Proficient verbal and written communication skills.
Team player with solid interpersonal and problem-solving skills.
Proficient organizational skills; highly organized and skilled in multitasking.
Adaptable to change.
Proficiency in data analysis and data quality, and customer communication knowledge.

Nice To Haves

Good understanding of HSB products and coverages.

Responsibilities

Support the formation and execution of data governance frameworks, strategies, and standards.
Execute the Client File Run Process.
Provide second-level support in response to customer queries and answer second-level support questions from Product Associates.
Collaborate with team members to ensure product delivery.
Work with Product Specialists to ensure customers follow rates, guidelines, and coverages.
Work with corporate Underwriting and Client Operation Managers to ensure adherence to file specification guidelines.
Assist in developing specifications for existing or future products.
Create user stories as needed for system defects and enhancements.
Review tasks completed within Operational Systems to ensure data quality.
Monitor Master Data Management global keys and correct them as necessary to ensure their quality.
Oversee day-to-day file data quality and operational time spent.
Meet with the Data Governance team to review matters and determine next steps and communications.
Perform NAICS occupancy maintenance, identify missing aligned codes, obtain proprietary definitions from customers, and provide IT teams with information needed to update tables and systems.
Provide file specification change UAT sign-off as needed.
Meet with clients when needed to discuss file processing.

Benefits

Two health insurance plan options: PPO or High Deductible.
Supplemental life and AD&D plans available for purchase for employees and dependents.
Voluntary accident, critical illness, and hospital indemnity benefit plans.
Prescription drug coverage included in the health insurance plan.
Short- and long-term disability coverage.
Vision and dental insurance plans.
401(k) plan with up to a 5% employer match.
Company-funded retirement savings plan.
Paid time off starting at 24 days per year, with additional days for milestone service anniversaries.
Eligibility to receive a yearly bonus as a Munich Re employee.
Health and wellness programs provided at no cost.
Hybrid work environment with a choice in where and how work is done.
Corporately subsidized on-site cafeteria and a We Proudly Serve coffee shop.
Complimentary on-site workout facility and walking trails on campus grounds.
On-site wellness center with a nurse practitioner.
Financial assistance for adoptions and infertility treatment.
Paid time off for eligible family care needs.
Tuition assistance and educational achievement bonuses.
Free parking.
Corporate matching gifts program.
Paid time off to volunteer in the community.