Data Entry Supervisor

ALS • Phoenix, AZ

3d • Onsite

About The Position

The Data Entry Supervisor will be responsible for performing supervisory and specialized data entry work. Internal and external contacts are many and varied. Work requires judgment and initiative and is performed under general supervision. Supervises employees to ensure data sent from customers on labels and forms are entered properly into our laboratory information management systems.

Requirements

• High school diploma/GED is required.
• Proficient verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills, specifically Microsoft Office.
• Must be able to initiate corrective action without prompting and assist co-workers whenever necessary in order to meet deadlines.
• Must be able to effectively perform duties under pressures arising from large sample volumes and short turn-around times.
• Must be able to work independently with minimal supervision.
• Ability to multi-task.
• The ability to learn all applicable Data Entry procedures.
• Ability to use (or learn to use) Laboratory Information Management System.
• Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.
• Play an active role in the ALS safety program by correcting or reporting unsafe acts and conditions that are observed during the day to day operations to create a zero-injury work environment.
• Participate in and support HSE initiatives, as required by ALS leadership.
• Understand and use HSE precautions (such as but not limited to fume hoods and PPE) while working with chemicals and samples of unknown hazards.
• Ensure the health and safety of staff, contractors, and/or visitors by providing appropriate leadership, due diligence, resources, training, and enforcement for all individuals onsite.
• Ensure business is conducted in accordance with Core Values: Safety as a Priority, Honesty and Integrity, Exceeding Client Expectations, Belief in Our Ability, Hard Work and Continuous Improvement, Doing it Better, Celebrating Success, People Development.
• Ensure Quality Systems are adhered to in performance, review, and reporting of laboratory duties and communicate all quality issues.
• Support Quality Department and Continuous Improvement Processes.
• Employees commit to improving the ALS experience through effective communication.
• Routinely lift and/or move up to 50 pounds and occasionally lift and/or move heavier loads with assistance.
• Must be able to sit, stand, bend, push, pull, stoop and/or crouch up to 100% of the time while performing the duties of this position.
• Able to speak and hear clearly while communicating with staff, management, and clients.
• Dexterity in hands and fingers to operate computer and other equipment.
• Must have average vision and able to see to read reports and operate equipment.
• Good punctuality and attendance.
• Flexible schedule to accommodate changes in volume of work received.
• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

• 7+ years of laboratory experience is preferred.

Responsibilities

• Accurately enter data received from customers into company database.
• Follow departmental guidelines for all data loaded.
• Modify data periodically as prescribed by customers.
• Follow instructions by supervisor.
• Follow standard operating procedures.
• Send "problem" samples to customer service for resolution.
• Contact customer (or get CSS to contact) for missing information or confirmation of suspicious information.
• Notify lab of changes to test packages, special testing requests, and/or priority testing (rush analysis).
• Efficiently process 200+ samples daily.
• Answer phones and assist customers as needed.
• Correct samples that are logged incorrectly and work with lab to ensure correct tests are performed.
• Receive, open and tray up all samples received each day.
• Effectively research reminders generated by diagnosis and fix samples if needed.
• Supervises data entry personnel; duties include hiring and performance management.
• Schedules and organizes jobs and compiles data to be coded.
• Maintains statistical, personnel and work records.
• Advises users on basic coding and simple computer programs.
• Recommends and assists in implementing new and revised departmental procedures.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Compile, sort and verify the accuracy of data before it is entered.
• Enter data received from customers accurately.
• Follow departmental guidelines for all data loaded.
• Modify data periodically as prescribed by guidelines.
• Proof the work of others within the department to ensure a quality product.
• Assist other departments including Customer Service and Sample Receipt.
• Other duties as assigned.

Benefits

• We invest in our people with programs and opportunities that help you build a diverse career with us.
• We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
• ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
• Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED