Data Entry & Payment Posting Supervisor

California Medical Business Services•Arcadia, CA

2d•Onsite

About The Position

Great billing starts with great data. If you’re a hands-on supervisor who understands charge entry, payment posting, and the importance of getting the details right, we want to hear from you. We have an excellent opportunity available now as a Data Entry and Payment Posting Supervisor! Huntington-Hill Imaging Center (California Medical Business Services is dedicated to improving medical practices through the use of innovative technologies, strategic partnerships, and years of industry experience. Our efforts are directed toward providing quality patient care in the Radiology field. Our team consists of Board Certified Radiologists, Medical Administrators, Technologists, Billing and Scheduling staff, and Patient Support staff. This full-time Data Entry and Payment Posting Supervisor position will be 40 hours/week, and is located at our business office in Arcadia, CA. This position is an onsite position. Occasional weekend work may be required for special projects

Requirements

High school diploma or GED required.
Minimum of five years of medical billing or healthcare revenue cycle experience.
Prior supervisory or lead experience preferred.
Experience working in a high-volume office or revenue cycle environment.
Proficiency with Windows-based applications and the ability to learn complex billing and practice-management systems.
Proficiency with Microsoft Outlook, Word, and Excel.
Typing speed of at least 40 words per minute.
Proficient 10-key and basic mathematical skills.
Strong understanding of healthcare billing, claims, payment posting, and insurance processes.
Working knowledge of CPT, HCPCS, ICD-10, modifiers, and basic claim-editing concepts.
Understanding of clean-claim requirements and common front-end billing errors.
Ability to manage multiple priorities in a high-volume environment.
Strong organizational, analytical, and problem-solving skills.
Ability to monitor productivity and performance using objective metrics.
Ability to delegate work effectively and hold team members accountable for deadlines and quality standards.
Ability to coach, motivate, and supervise staff fairly and consistently.
Strong written and verbal communication skills.
High level of attention to detail and commitment to accurate, high-quality work.
Ability to identify workflow inefficiencies and recommend practical solutions.
Ability to exercise sound judgment and escalate issues appropriately.
Professional, dependable, and solution-oriented approach to work.
Strong conflict-resolution and interpersonal skills, including the ability to address difficult conversations calmly, objectively, and professionally.
Ability to provide constructive feedback, de-escalate workplace concerns, and facilitate resolution between team members.
Ability to maintain neutrality, exercise sound judgment, and appropriately escalate employee-relations concerns.
Access to sensitive healthcare and business systems, including electronic health records (EHR), billing platforms, and operational databases.
Handling of data containing protected health information (PHI) and other confidential or proprietary information.
Responsibility for maintaining data security, system integrity, and compliance with healthcare privacy standards (e.g., HIPAA).
Collaboration with cross-functional teams, including clinical, billing, and administrative departments, requiring appropriate handling of sensitive operational information.

Nice To Haves

Prior supervisory or lead experience preferred.

Responsibilities

Supervise and coordinate the daily workflow of the Data Entry team.
Monitor staff productivity, quality, attendance, and completion of assigned responsibilities.
Manage department staffing needs, workload distribution, and coverage.
Train and onboard new employees and monitor progress through the introductory and training period.
Coach and develop staff, including cross-training and expansion of job responsibilities.
Ensure compliance with company policies, including attendance, meal and rest periods, dress code, cell phone use, safety, security, and other workplace requirements.
Participate in employee performance evaluations, coaching, and corrective action in collaboration with the Revenue Cycle Director and Human Resources, as appropriate.
Identify front-end issues that may prevent clean claim submission and recommend workflow, system, or process improvements.
Monitor charge-entry workflows and ensure exceptions, anonymous charges, lookup queues, and other unresolved items are completed within established turnaround standards.
Ensure all charges are processed and billed within seven days unless otherwise directed by client-specific requirements.
Monitor coding files to ensure timely daily transmission, receipt, and processing for all applicable clients.
Monitor client charge and demographic files to ensure expected daily files are received and promptly address missing or delayed files.
Monitor outsourced staff and vendors to ensure assigned duties are completed accurately and within required turnaround times.
Monitor payment-posting workflows to ensure payments and deposits are processed timely and accurately.
Monitor daily deposits for all clients and escalate discrepancies or delays.
Print refund checks for assigned practices in accordance with approved refund processes.
Ensure check images or physical checks are retained and destroyed in accordance with company policy and applicable retention requirements.
Develop departmental goals, productivity standards, and quality expectations.
Monitor key performance indicators and identify opportunities to improve efficiency, accuracy, and turnaround time.
Maintain a professional, respectful, and collaborative work environment consistent with company values.
Provide hands-on support to Data Entry staff when workload or operational needs require.
Communicate significant workflow, staffing, client, or system issues to the Revenue Cycle Director in a timely manner.
Address employee concerns and interpersonal conflicts promptly, professionally, and impartially; facilitate appropriate conflict resolution and escalate matters to the Revenue Cycle Director or Human Resources when necessary.
Coach staff on professional communication, collaboration, and respectful workplace expectations.
Help resolve workflow or communication disputes that interfere with team productivity or performance.
Perform other duties as assigned.