Supervisor, Payment Posting

University of Washington Medical Center•Seattle, WA

9d•$28 - $40•Hybrid

About The Position

UW Medicine has an outstanding opportunity for a Supervisor, Payment Posting. This is a 100% FTE, Days position. It is primarily remote, with possible 1-2 days per quarter in the office. The Supervisor, Payment Posting is responsible for monitoring Cash Posting workflows and reassigning backlogs as necessary. S/he compiles and closely monitors performance statistics and provides feedback to employees through coaching and regular one-on-one meetings; and works closely with the Manager to evaluate opportunities for improving workflows and updating departmental procedures. S/he is also responsible for hiring, training and oversight of staff performance; ensuring strong communication exchange with other departments; and promoting and supporting a culture of continuous learning throughout the department.

Requirements

High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
3 years accounting or accounts receivable experience, including posting payments/adjustments and resolving credit balances in a medical billing office setting.
2 years supervisory/lead experience.

Nice To Haves

Experience in an academic healthcare environment preferred.
Experience in a union environment preferred.

Responsibilities

Direct the daily activities of department staff.
Provide employees with daily feedback on quality and quantity of work and monitors weekly performance statistics.
Perform monthly one-one-one meetings with each staff member to review performance, answer questions and monitor progress on any special projects.
Prepare and present annual performance evaluations for each staff member.
Coordinate training of new staff in conjunction with UWP trainer and department coordinators.
Work closely with the Cash Reconciliation Coordinator to resolve any payment posting discrepancies. Acts as backup for the Cash Reconciliation Coordinator.
Maintain department policies and procedures.
Evaluate current procedures with an eye toward efficiencies/workflow improvements and offers suggestions to department Manager for approval.
Ensure staff under direct supervision are trained in a timely manner.
Manage and facilitate the release of staff to attend learning events.
Provide constructive feedback regarding performance on a continuous basis.
Evaluate staff’s quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance.