(fluent English & German) Data Entry Specialist, Banking (remotely)
SupportYourApp
•Remote
About The Position
SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders since 2010. They operate globally, supporting clients in 60 languages across diverse industries. This role offers the opportunity to be part of a multicultural and multilingual environment while working remotely from a home office. The company emphasizes a People First management approach, skill development, and achieving challenging goals.
Requirements
- German (B1 or higher) and English (C1 or higher), both spoken and written
- 6–12 months of experience in customer support
- High level of discretion and data protection awareness
- Strong analytical thinking, research, and problem-solving skills
- Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
- Fast and accurate typing skills with confident multi-platform usage
- Proven customer service communication skills, including: Objection handling, Structured and benefit-oriented dialogue, Empathy and clear, professional articulation
- Ability to consistently apply these communication skills across all customer interaction channels
- Positive, proactive, and responsible attitude
- Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via emails
- Build strong and lasting customer relationships
- Resolve customer issues quickly and efficiently, ensuring high-quality solutions
- Keep up with evolving tools and technology
- Escalate complex issues to the appropriate team for resolution
- Review and process incoming Seizure-related documents
- Apply the latest and greatest customer happiness practices
- Maintain a deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
Benefits
- Fixed schedule: Monday–Friday, 9 AM–6 PM GMT+3
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
