Data Entry Pharmacy Technician
About The Position
Custom Care Pharmacy is a fast-growing, high performance pharmacy dedicated to delivering exceptional patient care with speed, accuracy, and heart. We believe in doing things the right way, not the easy way. Our team is driven, solutions-focused, and committed to excellence at every level. We combine innovation with a people first approach, leveraging advanced systems, automation, and technology to deliver a world class experience for both patients and healthcare partners. At Custom Care Pharmacy, you won’t just fill prescriptions, you’ll play an essential role in improving lives. If you want to be part of a mission driven organization that values accountability, growth, and ownership, this is the place to build your career.
Requirements
- High School Diploma or GED required
- Exceptional attention to detail and accuracy
- Ability to manage multiple queues and communication channels simultaneously
- Strong written and verbal communication skills
- Confidence using technology, automation tools, and pharmacy software
- Problem-solving mindset with the ability to work independently
- Reliable, professional, and team-oriented
Nice To Haves
- Previous pharmacy technician or pharmacy data entry experience strongly preferred
Responsibilities
- Complete accurate prescription input across multiple queues
- Enter new prescriptions, transfers, start dates, and payment details
- Input prescriptions from priority queues to support production workflows
- Process refills received and incoming document queues
- Maintain the Renewal Pending queue to ensure uninterrupted medication supply
- Verify transitions of care and ensure continuity for patients
- Manage the MedSync call queue and complete daily outreach
- Monitor and respond to incoming patient text messages
- Oversee store-wide email inboxes to ensure timely responses to all pharmacy inquiries
- Maintain shared team calendars, ensuring schedule accuracy and communication flow
- Take inbound phone calls through a round-robin system for even distribution
- Create a positive and supportive customer experience
- Translate prescriptions for hearing-impaired patients using ScriptTalk when needed
- Document customer concerns and take proactive steps to resolve them
- Provide accurate time and cost estimates to manage expectations
- Conduct patient needs assessments to support optimal health outcomes
- Open, organize, and maintain retail and facility packaging files
- Manage return-to-stock processes efficiently
- Perform basic delivery station functions: ringing out deliveries, creating delivery routes
- Assist with bill collecting calls as assigned by the financial team
- Monitor and provide feedback on pharmacy technology solutions
- Leverage internal software tools to maintain workflow accuracy and efficiency
- Operate effectively across multiple systems, queues, and task types
- Support tasks across all technician skill levels to maintain workflow efficiency
- Step into any task needed to support production and patient care
- Operate with a team-first mindset and a commitment to excellence
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Prescription drug insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
