Data Entry Clerk

Aston Carter•Fort Wayne, IN

3d•$17 - $17•Onsite

About The Position

The Data Entry Eligibility Coordinator is responsible for client intake and eligibility determination for assistance programs, primarily by processing utility assistance applications received by mail and in person. The role enters client information into multiple systems, verifies documentation, and communicates with clients to help ensure applications are complete and accurate for timely eligibility and enrollment decisions. The position is based in an office in Fort Wayne, Indiana, and is fully onsite. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with an unpaid one-hour lunch break and limited overtime expected. The role uses a desktop computer with dual monitors, Microsoft Office, and MS Teams. The team is described as small, close-knit, and supportive. Business-casual attire is expected; jeans are permitted on Fridays, while yoga pants, shorts, and sweatpants are not acceptable. The position is permanent. The stated pay range is $16.50 per hour. Benefits, if eligible, may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave. Benefits are subject to eligibility and plan terms.

Requirements

Prior computer and data entry experience, particularly using a desktop computer.
Ability to type at least 30 words per minute.
Experience working with Microsoft Office applications.
Strong attention to detail and accuracy when entering and reviewing data.
Ability to handle sensitive personal and financial information with discretion and confidentiality.
Effective verbal communication skills for contacting clients by phone about application issues.
High school diploma, GED, or equivalent education.
Strong organizational skills to manage multiple applications and client files.
Ability to process and organize documents such as pay stubs, utility bills, and other supporting records.
Ability to work collaboratively with various departments, programs, and services to support client needs.

Nice To Haves

Post-secondary education.
Experience using MS Teams for communication and collaboration.
Comfort working with dual-monitor setups and multiple systems simultaneously.

Responsibilities

Process utility assistance applications received by mail and from walk-in clients in a timely and accurate manner.
Enter detailed client information into a state database and an internal database using a dual-monitor setup.
Input sensitive biographical, personally identifiable, income, pay stub, utility bill, and household information to support eligibility and enrollment decisions.
Complete internal documents confirming application entry and ensure records are saved to each client’s electronic file.
Review applications for completeness and clarity and identify missing or unclear information.
Contact clients by phone to obtain missing information or clarify details needed to complete applications.
Prepare and mail final notifications to clients about eligibility decisions and program status.
Collaborate with internal departments, programs, and services to understand and meet client needs.
Participate in staff meetings and provide feedback to improve processes and client services.
Handle client data and documentation accurately, confidentially, and professionally.