Data Entry Clerk II

JP Logistics & Consulting LLC•Hanscom, MA

4d•Onsite

About The Position

JP Logistics & Consulting LLC (JPLC) is looking for a full-time, talented Data Entry Clerk II to work in a unique and dynamic environment. This position supports the 66 FSS/FSH MILITARY & FAMILY READINESS CENTER FRONT DESK/DATA. The role requires a strong working knowledge of data entry devices to input information into electronic formats, proficiency with web-based applications (Microsoft Edge/Chrome), and the MS Office Suite. Familiarity with standard customer service practices and business environments is essential, along with the ability to plan and accomplish goals effectively. The clerk will provide reception services, perform data entry into specific web-based systems (AFFIRST and DOD TAP), handle telephone calls, greet visitors, and direct clients. They will also schedule clients for classes, provide information, input TAP data, maintain the appearance of the Front Desk area, and generate monthly client usage reports.

Requirements

Must be a U.S. citizen.
Must possess excellent verbal and written communication skills.
Must be able to speak fluent English.
Possess a valid driver's license.
Must obtain a favorable, trustworthy determination.
Pass pre-employment drug testing.
Must be Flexible.
Proficient in applying and troubleshooting Microsoft Office Suite applications, including MS Windows, MS Word, MS Excel, MS PowerPoint.
Excellent customer service and communication skills are required.
One year’s experience working in customer service is required.
Have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting.
Possess the ability to communicate and work effectively with a diverse population.
Possess a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
Strong working knowledge of web-based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products.
Familiar with standard concepts, practices, and procedures within a customer support and business environment.
Possess the ability to rely on experience and judgment to plan and accomplish goals in a timely manner.
Ability to take task direction and training from Government personnel.

Nice To Haves

Prior customer service experience of a minimum of 12 months.

Responsibilities

Operate data entry devices to input lists, records, or other data points into an electronic format.
Provide reception services for M&FRC Reception Center visitors/clients.
Accomplish customer service and administrative duties as required.
Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.
Receive telephone calls, greet visitors, ascertain the nature of the call or visit, and direct clients to the appropriate M&FRC staff member.
Raise awareness of M&FRC programs and services.
Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
Input all TAP data and resources in the AFFIRST, including scheduling clients for Transition Assistance Program workshops.
Send reminder emails one week prior to class start date unless a different timeline is directed by program managers.
Maintain the appearance of the Front Desk and align chairs, materials, publications, and resources daily.
Report inoperable equipment to M&FRC management.
Take out personal trash, conduct minimal vacuuming, and dust furniture to maintain Air Force standard appearances.
Ensure all clients completely sign in.
Generate a monthly client usage report in the format established by M&FRC management.