Data Entry Clerk - Billing II

Quest Diagnostics • West Hills, CA

4d

About The Position

The Data Entry Clerk - Billing II researches, obtains, and enters missing information and demographics needed to complete accessions. The role performs data entry, works with eligibility, billing, and receivable systems and associated applications, and communicates billing problems, findings, and resolutions to customers as appropriate. It involves sensitive client and patient interactions and requires timely, accurate documentation of appropriate transactions, adherence to HIPAA and other compliance standards, and reporting problems and errors—including PHI breaches—to management.

The position requires working independently and as part of a team while meeting performance goals for efficiency, accuracy, quality, patient and client satisfaction, and attendance. Other duties and tasks may be assigned, including cross-functional training. The schedule is Monday to Friday, 7:00 AM to 3:30 PM Pacific. Overtime may be needed based on departmental needs.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 1 year of billing knowledge, billing data entry, strong customer service skills, and insurance payor knowledge.
• Demonstrated ability to use computers and Windows PC applications, including strong keyboarding and navigation skills, troubleshooting issues, and learning new computer programs.
• Maintain compliance with HIPAA standards at all times.
• Meet or exceed daily production and quality standards.
• Consistent attendance and ability to meet the work schedule, including the required training period.
• Successfully complete new-hire training and demonstrate required proficiency.
• Ability to work well in a fast-paced team and environment, adapt to changes, communicate excellently verbally and in writing, and multitask.

Nice To Haves

• Some college.
• Knowledge of medical terminology.
• Ability to type and maintain a keying average of 60 WPM.
• Understanding of varying billing requirements across payers and states.
• Ability to work overtime as needed based on departmental needs.

Responsibilities

• Research, obtain, and enter missing information and demographics needed to complete accessions.
• Conduct data entry for completion of accessions.
• Demonstrate competency in eligibility, billing, and receivable systems and associated applications.
• Inform customers of billing problems, issue findings, and resolutions as appropriate.
• Handle sensitive client and patient interactions.
• Maintain timely and accurate documentation for appropriate transactions.
• Report problems and errors to management, including PHI breaches.
• Work independently and as part of a team.
• Meet performance goals for efficiency, accuracy, quality, patient and client satisfaction, and attendance.
• Perform other duties and tasks as required, including cross-functional training.

Benefits

• Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost health assessment program, Blueprint for Wellness®.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• Six holidays plus one “MyDay” off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with a buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• Potential annual performance bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED