Data Entry Clerk - Billing II

Quest Diagnostics • Clifton, GA

21h

About The Position

This role involves performing data entry for billing processes, researching and obtaining missing information, and interacting with clients and patients to resolve billing inquiries. The position requires strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a team in a fast-paced environment.

Requirements

• High School Diploma; GED or equivalent work experience.
• 1+ years of customer service experience in customer services, phone support role, or medical billing office.
• 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge.
• Demonstrated ability in using computer and Windows PC applications, including strong keyboard and navigation skills and learning new computer programs.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of the new hire training and demonstrated proficiency required.

Nice To Haves

• Some college preferred.
• Previous medical terminology experience.
• May be a certified medical coder or involved with medical coding.
• Understands multiple billing requirements across various payers and states.
• Prior experience in a call center setting.
• Ability to resolve calls, avoiding escalated complaints.
• Ability to exhibit empathy and be courteous to callers.
• Ability to triage and handle escalated situations.
• Ability to work in a fast-paced environment.
• Ability to adapt to changes.
• Ability to develop and maintain client relationships.
• Ability to have excellent communication skills, both verbal and written.
• Ability to multi-task.

Responsibilities

• Research, obtain, and enter missing information/demographics for completion of accessions.
• Conduct data entry for completion of accessions.
• Demonstrate competency in eligibility, billing, and receivable systems and associated applications.
• Educate external customers on how to provide complete billing information and avoid additional contacts for information.
• Inform customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers, and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers, and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Respond to account inquiries through written correspondence if unable to resolve via phone.
• Handle sensitive client and patient interactions.
• Maintain timely, accurate documentation for all appropriate transactions.
• Generate and/or distribute reports and documentation to internal or external clients to obtain missing information.
• Report problems, errors, and denial trends to management, including PHI breaches.
• Ability to work independently and as part of a team.
• Meet performance goals established for the position in efficiency, accuracy, quality, patient and client satisfaction, and attendance.
• Perform other duties and tasks as required/cross-functional training.

Benefits

• Day 1 Medical
• Supplemental health
• Dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED