Data Entry Agent

Bold Business

9h • Hybrid

About The Position

We are seeking a focused and detail-oriented Data Enrichment Specialist to join our onshore operations team. In this role, you will be the backbone of our provider data integrity, responsible for the precise entry, verification, and maintenance of healthcare provider credentials within our secure databases. As part of the Data Enrichment Team, you will ensure our clients remain compliant with stringent U.S. state and federal regulations. This role is a blend of high-volume data entry, meticulous research, and professional outreach, requiring an individual who thrives in a "quality-first" environment. You aren't just entering data; you are ensuring that healthcare providers are cleared to save lives. We value onshore talent who understand the nuances of the American healthcare landscape and take pride in the integrity of their work.

Requirements

• Previous experience in a U.S.-based call center, data entry role, or customer service environment required.
• Excellent written and verbal English communication skills, with the ability to navigate complex professional conversations with state agencies.
• Strong proficiency in Microsoft Office (Excel/Word) and the ability to quickly learn proprietary credentialing software.
• Ability to work independently in a remote or office setting while remaining an active, collaborative member of the team.
• Comfortable with shifting priorities and evolving healthcare regulations.

Nice To Haves

• Familiarity with provider credentialing, insurance enrollment, or medical billing (CMS/CAQH) is highly preferred.

Responsibilities

• Execute enrichment tasks including application data entry, vendor resource verifications, and board certification updates with 100% accuracy.
• Utilize online primary source databases to cross-check and validate provider information provided by third-party entities.
• Submit completed credentialing applications and supporting documentation to government and private payers; monitor progress until "in-network" status is confirmed.
• Handle revalidation requests issued by government payers (Medicare/Medicaid) to ensure uninterrupted service for providers.
• Manage inbound and outbound calls to state boards and insurance payers to track application statuses and resolve discrepancies.
• Audit applications for completeness and accuracy, participating in internal peer-review processes to maintain high-performance standards.
• Maintain a high degree of confidentiality and trust when handling sensitive Provider Personal Identifiable Information (PII).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees