Data Centre Operations III , Data Centre Operations

Amazon•Calgary, AB

1d•CA$32 - CA$42•Onsite

About The Position

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team. Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data center space. The position will ensure overall availability and reliability to meet or exceed defined service levels for data center operations. This position includes computer hardware and network diagnostics, as well as physical repair. This position may also include participation in an on-call rotation. All candidates must be able to work independently and in a team. Establishing work priorities, organizational skills, effective communication and the ability to respond quickly are essential to success. In addition to repairing computer equipment and networks, the candidate will install equipment, produce documentation, provide innovative solutions and resolve problems inside the data center. This team works in a 24/7 environment. The successful candidate must have the ability to obtain and maintain a Canadian Personnel Security Clearance to the required level, as a condition of employment. This process includes a variation of verifications based on the level required. These verifications are conducted through Public Service and Procurement Canada (PSPC) and can include, but are not limited to: Verification of identity, citizenship, education, professional credentials, personal and professional references, credit check and/or criminal background check. Individuals may also be required to provide additional information through a security questionnaire and/or in-person/telephone security interview at the request of/conducted by PSPC. To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time.

Requirements

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma
Ability to obtain and maintain a Canadian Personnel Security Clearance
Five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time.

Nice To Haves

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Responsibilities

Onsite coverage as a Team in shifts and/or weekly oncall
Responding to high-severity events within SLAs
Participate in Data Center power & cooling events
Break-fix of servers and network devices
Troubleshooting of network connections
Coordinating and building relationships with various Data Center teams
Interact with third party vendors & contractors
Seeking out ways to improve yourself and the processes and systems with which you work
Contribute to the development of other team members