Data Centre Analyst

Government of New Brunswick•NB, NB

4d•CA$59,046 - CA$82,576•Remote

About The Position

Service New Brunswick (SNB) is seeking an individual with Data Centre Analyst expertise to join the Technology Services Division as a Data Centre Analyst. Reporting to the Manager of the Data Centre and Asset Management Services Team, you will work as part of a team of professionals responsible for the continuous development, operation and support of the data centre-based infrastructure for the Government of New Brunswick. The Data Centre team will ensure that the appropriate technology to address business and operational requirements is recommended, acquired, installed, configured and used in an efficient and effective manner.

Requirements

University degree in Computer Science as well as a minimum of two (2) years of progressively responsible related experience OR a college diploma in Information Technology and four (4) years of related experience.
Written and spoken competence in English is required.
Applicants must clearly demonstrate the essential qualifications to be given further consideration.
Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.
Candidates will be required to undergo a Criminal History Clearance prior to appointment and must be willing to obtain a security clearance.
Occasional travel throughout the province will be required.
As well, candidates must possess a valid driver’s license or be eligible to obtain one.
Analytical Thinking/Judgment
Client Service Orientation
Effective Interactive Communication
Teamwork and Cooperation
Specialized Subject Matter Expertise and Knowledge

Nice To Haves

Structured cabling systems
Data centre or industrial HVAC and related cooling systems
Data centre or industrial power distribution systems
Data centre cabinet and cable management systems
Racking, cabling and powering Enterprise servers
Racking, cabling and powering Enterprise Storage equipment
Installing and deploying enterprise network and security equipment.
ITIL Process and Technical documentation

Responsibilities

Providing service to SNB clients and ensuring processes and procedures are aligned to the SNB shared-services delivery model.
Providing operational support of the data centre infrastructure, such as HVAC, UPS, structured data cabling, power distribution, environmental systems and security monitoring.
Providing installation and maintenance on data centre-based infrastructure such as storage arrays, servers and network equipment.
Troubleshooting and resolving hardware and various IT equipment problems potentially engaging internal or external resources for solving complex problems.
Monitoring overall performance of the data centre environment and making recommendations for improvement.
Responding to incidents, requests for service and support, and potentially coordinating resolution with internal or external resources.
Acting as a technical resource on various data centre related projects and initiatives.
Participate in data centre strategy and work planning sessions.
Provide input into the annual budget forecast.
Manage and maintain the various security systems for SNB primary data centers.
Provide input and review regional data center security requirements, processes and systems.
Liaise with partners and vendors to provide hardware solutions for data center related and external projects.
Updating the inventory and CMDB information for data centre and data centre-based infrastructure.
Receive, unpack, sorts, and verify shipments against requisitions and/or purchase orders.
Prepare packages for external shipments.
Use and operate electric and manual pallet jack.
Documenting and maintaining current systems, processes, and procedures.
Ensuring that ITIL methodologies including Change, Incident and Problem Management are an aspect of all infrastructure and system support.
Participate in after hours on-call support rotation with other team members.