Data Center Technician, Data Center Operations
About The Position
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.
Requirements
- Strong attention to detail and effective documentation skills.
- Experience working in collaborative partnerships and strong communication skills.
- Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment.
- Technical certifications such as CompTIA A+, Network+.
- Experience in following established procedures.
- Experience using and/or supporting computer operating systems.
- Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
- Ability to travel to foreign and domestic locations.
Nice To Haves
- Experience in roles that include hands on technical support, help desk, logistics or technical training in computer engineering or a related IT field.
Responsibilities
- Installing, servicing, and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure.
- Providing direct hands-on support of Data Center IT Infrastructure and internal system components.
- Establishing and supporting network connectivity.
- Installation and removal of hardware assets.
- Securely handling storage media.
- Troubleshooting hardware issues.
- Supporting team and operations by working collaboratively, and contributing to operational and service level deadlines.
- Supporting and maintaining a positive and effective team environment, sharing information and best practices with other technicians, and ensuring alignment and support of tasks, resources, and plans.
- Communicating effectively with team members, clients, and stakeholders through both verbal and written channels.
- Driving innovation, continuously seeking ways to improve operational processes and helping the team meet performance and service level objectives.
- Supporting the planning of hardware installation and removal of assets.
- Participating in the implementation of data center infrastructure projects.
- Maintaining awareness of conditions for the elimination of risk that may impact Apple customers and business services.
- Performing diagnostics & applying firmware updates to resolve hardware/software issues.
- Using appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures.
- Safely working at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
- Safely using hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
- Working extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
- Participating in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed.
- Performing network connectivity tasks, hardware component swaps, or installing hardware infrastructure.
- Using and/or supporting computer operating systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
