Data Center Technician Manager
About The Position
The Data Center Technician Manager is a first-line people manager responsible for the day-to-day operational performance and development of Data Center Technician and Data Center Facilities Engineering staff at Nebius’s Kansas City, Missouri data center. This is the first formal people-management role in Nebius’s data center technical career path and serves as the primary operational and people-management layer between the managed teams and the Data Center IT Manager. The role owns performance, development, scheduling, and accountability across both disciplines. When the Data Center IT Manager is unavailable, the manager acts as the primary on-site operational authority, makes shift-level decisions across the managed disciplines, and coordinates incidents involving other site teams. The successful candidate brings deep technical credibility in data center technician operations and/or facilities engineering, along with enough cross-disciplinary understanding to direct escalations, assess work quality, and represent the teams in site-level operational discussions. The role is onsite and carries on-call responsibility as the primary management escalation point for after-hours incidents, team welfare concerns, vendor emergencies, and site-level operational events requiring management authority across both managed disciplines. Technical work may be performed when needed, but the primary responsibility is managing the assigned team and data center operations.
Requirements
- Proven first-line management ability, including leading, developing, and holding technical teams accountable across shift-based operations in a mission-critical environment.
- Deep technical credibility in data center technician operations and/or facilities engineering, with sufficient cross-disciplinary understanding to direct escalations, assess work quality, and evaluate readiness across both functions.
- Strong operational judgment in assigning and reprioritizing work, managing incidents across disciplines, and making sound shift-level decisions without approval for routine matters.
- Demonstrated performance-management capability, including delivering structured feedback, managing development plans, addressing underperformance, and supporting career progression and promotions in partnership with HR.
- Clear, structured communication with technicians, facilities engineers, the Data Center IT Manager, global engineering teams, vendors, and senior leadership.
- Proficiency in operational reporting and tracking metrics, with the ability to identify performance trends, surface risks, and recommend improvements to shift execution and team capability.
- Working knowledge of safe working practices, change control, emergency operating procedures, and vendor management, with the ability to learn and apply Nebius-specific requirements.
- Ability to stand for extended periods, typically four or more consecutive hours during active shift operations.
- Ability to safely lift, carry, and position equipment weighing up to 50 pounds independently, using team-lift protocols or mechanical aids for heavier loads.
- Ability to work at heights, including ascending and descending ladders and using approved elevated work platforms.
- Ability to work in confined spaces, including under raised floors, within rack enclosures, and along cable management pathways.
- Ability to work in variable-temperature environments, including cold aisle containment zones and areas with active cooling infrastructure.
- Ability to handle small components, precision cabling, and connector installations.
- Ability to read equipment labels, interface indicators, and detailed wiring diagrams in variable lighting conditions.
- Ability to safely push or pull wheeled equipment weighing up to 500 pounds on level surfaces using appropriate equipment-handling procedures.
- Ability to meet the role’s on-call responsibility for after-hours incidents, team welfare concerns, vendor emergencies, and site-level operational events.
Responsibilities
- Own the daily operational performance of DC Technician and DC Facilities Engineering staff by assigning shift coverage, setting priorities, balancing workloads, and ensuring open work is tracked, delegated, and completed to Nebius standards.
- Conduct regular one-on-one meetings with direct reports; provide structured performance feedback, set development goals aligned with the career framework, track progression, and manage performance concerns with HR and the Data Center IT Manager.
- Own shift handoff quality across both disciplines, ensuring incoming shifts have visibility into open incidents, active vendor work, abnormal system conditions, deferred tasks, and escalated items.
- Serve as the on-site operational escalation authority during active incidents, direct responses across managed teams, coordinate with relevant technical leads and specialists, and escalate incidents beyond site-level authority.
- Manage vendor and contractor activity on the data center floor and in engineering zones, including verifying qualifications, enforcing safe practices, reviewing and approving MOPs within assigned authority, overseeing execution quality, and ensuring work meets Nebius standards.
- Drive technical training and development by identifying skill gaps, arranging training, validating completion, and supporting staff progression within the Nebius career framework.
- Lead hiring activities for DC Technician and DC Facilities Engineering roles, including structured competency-based interviews, hiring recommendations, and partnership with recruiting and HR on offers, onboarding, and early-tenure support.
- Maintain a safe, inclusive, and high-performance team culture; address conduct, attendance, and well-being concerns in accordance with Nebius policies, safe working requirements, and applicable employment obligations.
- Make recommendations regarding hiring, promotions, disciplinary action, advancement, scheduling, and termination.
- Make routine decisions regarding workflow, staffing, escalation, and corrective actions within assigned management authority.
- Provide ongoing coaching, training, and performance feedback.
- Perform technical work when needed while prioritizing team management and data center operations.
- Serve as the primary management escalation point on call for after-hours incidents, team welfare concerns, vendor emergencies, and site-level operational events.
Benefits
- 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan with up to 4% company match and immediate vesting.
- Paid parental leave: 20 weeks for primary caregivers and 12 weeks for secondary caregivers.
- Remote work reimbursement up to $85 per month for mobile and internet.
- Company-paid short-term disability, long-term disability, and life insurance coverage.
- Competitive compensation.
- Career growth and learning opportunities.
- Flexibility and ownership.
- Collaborative and innovative culture.
- Opportunity to work on impactful AI projects.
- International environment and talented teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
