Data Center Technician Lead: Field Ops (Montgomery, AL)

EOS • Montgomery, AL

23d • Onsite

About The Position

EOS IT Solutions is seeking a hands-on Data Center Field Operations Lead to oversee and support data center operations in Montgomery, Alabama. The role combines advanced technical troubleshooting and repair across server, storage, and network hardware with direct leadership of a technician team. The lead coordinates daily support, manages escalations and ticket queues, and ensures SLA-driven service delivery, compliance with operational procedures, and consistent support quality. The position also involves vendor coordination, documentation, mentorship, and collaboration on infrastructure projects.

Requirements

• Associate degree or higher in a technical discipline, or equivalent hands-on experience in data center operations or IT support.
• At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise or hyper-scale environments.
• At least 2 years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments, such as Cisco CLI, Linux/Unix shell, iDRAC, and iLO.
• Demonstrated experience troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
• Strong problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.
• Ability to meet the stated physical requirements, including lifting, visual and color discrimination tasks, and frequent standing and walking.

Nice To Haves

• Experience managing a technical support team in a multi-site environment.
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems such as ServiceNow or Remedy and asset management platforms.
• Familiarity with scripting for automation, such as Bash or Python.
• Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

• Directly manage technician team members, including one-to-one meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
• Coordinate daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, and adherence to support processes and service expectations.
• Approve timecards accurately and on time for error-free billing.
• Lead data center operations across server, storage, and network hardware platforms, resolving hardware failures promptly and effectively.
• Use CLI tools to diagnose and resolve system and network issues.
• Oversee physical hardware repairs, including component replacements such as drives, memory, NICs, power supplies, fans, and motherboards.
• Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate OEM vendor RMA processes, part replacements, and warranty claims.
• Maintain and update incident-resolution, root-cause-analysis, and repair-procedure documentation.
• Manage ticket queues and support SLA adherence through prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, promoting best practices and safety protocols.
• Collaborate with cross-functional teams on infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs and contribute to their development and continuous improvement.

Benefits

• Health insurance, starting the first of the month after the start date.
• Vision insurance, starting the first of the month after the start date.
• Dental insurance, starting the first of the month after the start date.
• Snacks, drinks, and desserts provided.
• 10 days of paid time off annually.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree