Data Center Technician 1
About The Position
The Data Center Technician I supports daily data center operations through customer support, technical assistance, incident response, and facility oversight. The role handles customer requests and remote hands services, assists with circuit installations, monitors critical systems, supports physical security procedures, and helps maintain compliance with operational standards. As an entry-level member of the Operations Team, the technician works with guidance from onsite leadership and experienced team members while developing technical knowledge and operational experience. The role supports customers, vendors, and internal teams by providing timely service, escalating issues appropriately, and keeping the facility safe, secure, and tour-ready.
Requirements
- High school diploma or equivalent.
- Basic understanding of data center infrastructure, including generators, UPS, DC plant, HVAC, and fire suppression systems.
- Strong written and verbal communication skills.
- Ability to work independently, assess situations, troubleshoot issues, and escalate appropriately with guidance.
- Working knowledge of Windows desktop and server operating systems.
- Ability to assist with installing and neatly managing copper, coaxial, Cat5/6, fiber, and related network cabling.
- Ability to lift at least 50 pounds.
- Reliable transportation required.
Nice To Haves
- Previous NOC, SOC, IOC, or data center experience.
- Ability to read basic electrical diagrams.
- Experience with basic hardware troubleshooting, including replacing hard drives, memory, and motherboards.
- Exposure to network and power monitoring concepts and tools.
- Experience supporting customer requests in a technical or operations environment.
Responsibilities
- Provide professional, proactive customer support by phone, email, in person, and through internal ticketing systems.
- Manage trouble tickets, service requests, alarms, and remote hands tasks from initiation through resolution, seeking guidance as needed.
- Assist with timely completion of customer installations, testing, and closeout activities.
- Monitor, troubleshoot, and escalate issues involving DataBank infrastructure, including BMS, security systems, cameras, and access control.
- Assist with installing, testing, and documenting Cat5/6 and fiber cabling according to DataBank standards.
- Perform basic troubleshooting and support for customer hardware.
- Conduct physical security walkthroughs, manage access procedures, and escort approved visitors, vendors, and customers.
- Support maintenance activities, outage response, site projects, and routine operational tasks.
- Maintain accurate chain-of-custody logs, inventory records, labor tracking, and timesheets.
- Support internal and external teams to ensure site activities and customer requests are addressed appropriately.
- Maintain facility cleanliness and tour readiness.
- Participate in shift coverage and support operational needs based on business requirements.
- Perform other duties as assigned.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Volunteer time off
- Paid holidays
- Certification reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
