Temporary Data Center Technician I

UT Southwestern Medical Center • Dallas, TX

10d • Onsite

About The Position

UT Southwestern is seeking an entry-level Data Center Technician I to support data center operations and help ensure continuous systems and facility uptime. The role requires keeping current with industry standards, growth, and changes in technology. It is a temporary position lasting 6 months to 1 year, with the possibility of moving to a permanent role depending on performance. The position does not offer visa sponsorship, and selected candidates must reside in the Dallas/Fort Worth Metroplex.

This is a 100% onsite position supporting 24/7 operations. The technician must be flexible to cover various shifts, including nights, weekends, and holidays, and may be scheduled for off-hours change windows and after-hours support. Infrequent travel to remote facilities may be required. The role is primarily performed in a general office area and may require climbing and lifting.

Requirements

• High school diploma.
• One year of job-related experience.
• Analytical, diagnostic, and troubleshooting skills.
• Ability to exercise moderate judgment.
• Ability to troubleshoot and diagnose system- and hardware-related issues.
• Basic knowledge of network cabling mediums, including fiber and Ethernet.
• Basic knowledge of enterprise server operating systems (Windows, Unix, and Linux) and core Microsoft platforms and products.
• Collaboration, teamwork, written and verbal communication, problem-solving, attention to detail, and time-management skills.
• Must reside in the Dallas/Fort Worth Metroplex.
• Must be flexible and willing to cover shifts at any hour with short notice, including nights, weekends, holidays, and off-hours change windows; must be able to be paged 24/7.
• May be required to submit to a federal background investigation.
• Position is security-sensitive and subject to a criminal history records check.

Responsibilities

• Monitor and respond to failures related to power, hardware, networks, and facilities.
• Analyze system events and alerts and diagnose potential root causes.
• Use elevated access and sound judgment during remediation processes.
• Diagnose, troubleshoot, test, and reimplement solutions for system hardware issues.
• Perform shipping and receiving duties to maintain accurate inventory control and asset tracking.
• Track issues and respond to incidents in a timely manner.
• Prioritize and complete incoming events while maintaining effective response times.
• Communicate with clients in writing and by phone while providing high-quality customer service.
• Perform other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare with no copay
• Paid time off, available day one
• Retirement programs through the Teacher Retirement System of Texas (TRS)
• Paid parental leave
• Wellness programs
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF) qualified employer

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED