Data Center Technician - Associate

MacStadium•Atlanta, GA

8d•Onsite

About The Position

As a data center technician, you will be providing a variety of services to build and maintain MacStadium’s patented technology and infrastructure. This position will work closely with our engineering team by performing hardware, network, or system installation, configuration, and troubleshooting new or existing infrastructure. The data center analyst is also responsible to deploy servers, upgrade software, and conduct audits (such as inventory) on a daily basis. After the completion of new hire training (8 am - 4 pm ET Monday through Friday), the shift for this position is 2pm - 10pm ET Monday through Friday.

Requirements

1-3 years’ technical experience
Understanding of data center operations – routers, switches, infrastructure, network
Ability to perform physical tasks around the data center
Strong problem-solving skills
Technical Capacity
Communication Proficiency.
Team player
Results and action oriented
Time Management

Nice To Haves

IT certifications such as CCNA, Comp TIA, Server + etc. are a plus

Responsibilities

Assist with physical build and install infrastructure at the data center
Complete general network and system configurations
Troubleshoot and repairs servers with hardware or network connectivity issues
Provide a remote hands function to physically troubleshoot customer reported hardware malfunction
Help manage the daily performance of the data center operations
Run data cables and maintain cable/wire management according to company standards
Ensure heating and cooling systems are operational and meet temperature conditions for servers
Maintain inventory counts of company assets such as racks, shelves, and servers
Records and updates documentation of work operations, incident reports, and outages
Participates in Root Cause Analysis as required
Manage and triage service tickets through ticketing system
Perform other tasks as assigned