Data Center Tech

KGP Telecommunications•East Wenatchee, WA

About The Position

The Data Center Tech provides service in data center and other telecommunications facilities, supporting customer needs and contributing to installation projects. The role installs telecommunications equipment and associated infrastructure according to customer standards, serves as a customer contact, and coordinates with customers and local supervisors about project status. The technician works as part of a team, may demonstrate leadership, and may oversee other personnel when required. The work includes planning installation activities to meet schedules and budgeted hours, installing power and fiber cabling and telecommunications equipment, and physically placing, removing, or modifying equipment. Technicians identify, label, route, and terminate cables; test and document hardware and software performance; troubleshoot and resolve technical issues; interpret work orders and technical documents; and validate work quality. The role also collaborates with Installation, Engineering, and Project Management and performs other duties as requested by the Manager.

Requirements

High school diploma or equivalent.
At least one year of experience.
Proficiency with Microsoft programs and applications.
Proficiency with iOS and/or Android applications.
Ability to physically place, remove, or modify non-working equipment.
Ability to troubleshoot cabling issues and resolve problems.
Ability to troubleshoot hardware and software issues and resolve problems.
Good written and oral communication skills.
Good customer service skills.
Good computer soft skills.
Familiarity with or training in iron work, bays, equipment-rack installation, and blueprint or schematic reading.

Nice To Haves

A technical or college degree is preferred.

Responsibilities

Install telecommunications equipment and associated infrastructure according to customer standards.
Serve as a customer contact and coordinate with customers and local supervisors to clarify project status.
Work effectively within a team and demonstrate leadership ability.
Plan and lay out installation activities to meet project dates and budgeted hours.
Oversee other personnel when required.
Install power, fiber, switchboard cable, and telecommunications equipment in data centers and other telecommunications facilities.
Physically place, remove, or modify equipment such as cable trays, racking, data equipment cabinets and frames, servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls, and fuse panels.
Route cables that supply AC or DC power or transmit data in technical spaces.
Identify, label, and terminate power and data cables.
Test and document the performance characteristics of hardware and software.
Troubleshoot and resolve equipment and technical issues.
Review, analyze, and interpret work orders, drawings, records, and manuals.
Perform quality validation on work in progress and completed work.
Interact with members of Installation, Engineering, and Project Management.
Perform other duties as requested by the Manager.