Data Center Team Lead - Field Operations (New Albany, OH)

EOS•New Albany, OH

3d•$87,500 - $92,500•Onsite

About The Position

EOS IT Solutions is seeking an experienced, proactive Data Center Team Lead to oversee its Field Operations team. The role leads installation, service, maintenance, repair, and alteration of low-voltage category, communications, fiber-optic, and other cabling systems. It also provides strategic leadership for racking and stacking data-center equipment and ensuring correct installation and physical connectivity. The position emphasizes sustainable, repeatable solutions, continuous improvement, and adherence to production, safety, and quality standards. The Team Lead coordinates technical work and supports operational delivery, including cable and hardware troubleshooting, work-ticket and infrastructure-interface management, documentation, inventory, power distribution, cable management, emergency response, and escalation of complex technical issues. The role leads and develops team members, promotes collaboration and continuous learning, and proposes process improvements. The position is based in New Albany, Ohio, and requires travel between data-center sites as needed. The stated pay range is $87,500–$92,500 USD. EOS describes this as a general guideline rather than a guarantee; offers may take into account job responsibilities, experience, education, skills, internal equity, market data, and applicable laws. EOS states that it is an equal opportunity employer committed to a diverse and inclusive work environment.

Requirements

Associate degree or higher in a technical discipline, or equivalent hands-on experience in data-center operations or IT support.
At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
At least 2 years of people-management, supervisory, team-lead, mentoring, or equivalent experience demonstrating increasing responsibility.
Strong proficiency with CLI-based tools and environments such as Cisco CLI, Linux/Unix shell, iDRAC, or iLO.
Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
Strong problem-solving skills and ability to work under pressure in high-availability environments.
Strong communication and leadership skills, with a customer-focused mindset.
Valid driver’s license and ability to travel between data-center sites as needed.
Ability to frequently lift approximately 50 pounds and occasionally lift up to 100 pounds.
Ability to meet the stated vision, color-identification, communication, mobility, and physical activity requirements.

Nice To Haves

Experience managing a technical support team in a multi-site environment.
Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
Experience with ticketing systems such as ServiceNow or Remedy and asset-management platforms.
Familiarity with scripting for automation, such as Bash or Python.
Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

Oversee and coordinate installation, service, and maintenance of low-voltage category and communications cabling.
Lead and mentor a team performing cable pulls, equipment racking and stacking, and data-center cable infrastructure management.
Ensure the quality of fiber and copper connections, oversee troubleshooting, and manage complex technical challenges.
Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
Manage work-ticket systems and infrastructure interfaces to support efficient project execution and infrastructure maintenance.
Oversee documentation, validate port maps, and provide advanced troubleshooting support.
Direct power distribution and cable-management work to optimize infrastructure performance and safety.
Coordinate with team members to complete projects and work orders efficiently and to high standards.
Enforce company procedures and safety regulations, and manage information needed for operations management.
Maintain detailed equipment and supplies inventory; respond to emergencies to address immediate client concerns and meet service level agreements.
Drive escalation of complex technical issues to ensure resolution by appropriate team members.
Lead use of specialized equipment, including DSX 5000 and OTDR testers; oversee tester programming and test-result management.
Chair meetings, workshops, training, and seminars to provide information and updates needed for job functions.
Foster a collaborative team environment, establish performance targets, and lead the team toward established goals.
Coach and mentor team members, promoting continuous learning and professional development.
Propose and implement process improvements to enhance operational efficiency and service quality.