Data Center Team Lead - Field Operations (New Albany, OH)

EOS • New Albany, OH

3d • Onsite

About The Position

EOS IT Solutions is seeking an experienced, proactive Data Center Team Lead to oversee its Field Operations team in New Albany, Ohio. EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services. Customer satisfaction, quality of service, and investment in partners and employees are company priorities.

The Team Lead oversees installation, servicing, maintenance, repair, and alteration of low-voltage category, communications, and other cabling systems. The role calls for deep fiber-optics expertise and leadership in data-center equipment racking and stacking, installation, and physical connectivity. The successful candidate promotes sustainable, repeatable solutions and continuous improvement while maintaining production, safety, and quality standards.

The role includes leading and mentoring team members, coordinating technical work and projects, managing operational procedures and ticket systems, overseeing documentation and troubleshooting, and responding to urgent client issues. The position requires travel between data-center sites as needed. The posted pay range is $87,500–$90,000 USD.

Requirements

• Associate degree or higher in a technical discipline, or equivalent hands-on experience in data-center operations or IT support.
• At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• At least 2 years of people-management, supervisory, team-lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments, such as Cisco CLI, Linux/Unix shell, iDRAC, or iLO.
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
• Strong problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills, with a customer-focused mindset.
• Valid driver’s license and ability to travel between data-center sites as needed.
• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Ability to adjust focus and see clearly at 20 inches or less and more than 20 inches; three-dimensional vision and ability to judge distances and spatial relationships.
• Ability to identify colors and communicate through speaking and listening.
• Regular ability to sit, use hands and fingers, handle objects, tools, or controls, and reach with hands and arms; frequent standing and walking; occasional climbing, balancing, stooping, kneeling, crouching, or bending.

Nice To Haves

• Experience managing a technical support team in a multi-site environment.
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems such as ServiceNow or Remedy and asset-management platforms.
• Familiarity with scripting for automation, such as Bash or Python.
• Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

• Oversee and coordinate installation, service, and maintenance of low-voltage category and communications cabling.
• Lead and mentor the team in pulling cables, racking and stacking equipment, and managing data-center cable infrastructure.
• Ensure the quality of fiber and copper connections, oversee troubleshooting, and manage complex technical challenges.
• Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
• Manage work-ticket systems and infrastructure interfaces to support efficient project execution and infrastructure maintenance.
• Oversee documentation, validate port maps, and provide advanced troubleshooting support.
• Direct power-distribution and cable-management tasks to optimize infrastructure performance and safety.
• Coordinate with team members to complete projects and work orders efficiently and to high standards.
• Enforce company procedures and safety regulations, and manage operational information for operations management.
• Maintain detailed equipment and supplies inventory; respond to emergencies, address immediate client concerns, and meet service-level agreements.
• Drive escalation of complex technical issues and ensure appropriate team members resolve them.
• Lead use of specialized equipment, including DSX 5000 and OTDR testers; oversee tester programming and management of test results.
• Chair meetings, workshops, training sessions, and seminars to provide job-related information and updates.
• Foster a collaborative team environment, set performance targets, and lead the team toward established goals.
• Coach and mentor team members, supporting continuous learning and professional development.
• Propose and implement process improvements to enhance operational efficiency and service quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree