Data Center Systems Design Engineer

Cynet Systems•Austin, TX

4d•Onsite

About The Position

The Data Center Platform Engineering Group (DPEG) is seeking an onsite, first-shift Systems Design Engineer to address complex issues in a lab or data center. The role involves processing tickets during working hours, debugging software and hardware problems, and conducting root cause analysis to resolve issues. The engineer will monitor the lab or data center for problems such as power outages, network outages, and liquid-cooling leaks. The work combines technician and engineering responsibilities, including physically installing and replacing hardware and debugging firmware and operating-system issues, particularly those related to GPUs. Knowledge of data center systems containing CPUs and GPUs is essential.

Requirements

Proven track record of working in a data center on complex systems.
Knowledge of data center systems containing CPUs and GPUs.
Self-driven expertise in debugging problems and identifying root causes.
Ability to quickly understand and apply specific details to tickets.
Strong communication skills and ability to work well as part of a team.
Knowledge of JIRA, scripting, and debugging methodologies, including BMC, BIOS, and GPU debugging.
Linux skills, including ability to run provided automated scripts, examine logs, and provide updates.
Experience working and communicating with OEM partners and vendors.
Ability to physically install and replace hardware.

Nice To Haves

Knowledge of system-level debugging methodologies.
Proficiency with standard hardware lab equipment, including Dediprog, oscilloscopes, forklifts, and lift tools.
Strong analytical and problem-solving skills.
Proven ability to lead teams and drive issues to resolution.
Excellent verbal and written communication skills.

Responsibilities

Work issues through JIRA tickets.
Debug platforms and systems, and use the ticketing system to ensure priority items receive attention.
Clearly communicate the current state of an issue or system in tickets.
Take direction from leaders based on business priorities.
Work with partners, vendors, ODMs, and OEMs to resolve issues and maintain clear communication.
Drive continuous improvement within the organization.
Process tickets during working hours and perform root cause analysis to resolve software and hardware problems.
Monitor the lab or data center for issues including power outages, network outages, and liquid-cooling leaks.
Physically install and replace hardware.
Debug firmware and operating-system issues, especially those related to GPUs.