Data Center Supply Coordinator

Alfa Laval Spiral•Richmond, VA

3d•Onsite

About The Position

The Data Center Fulfillment Coordinator is responsible for providing direct supply planning support to customers and sales in handling Data Center customers throughout the quote to cash process and keep the customers updated on with real time information on planning and deliveries. This is an onsite position located in Richmond, VA. At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in USA or have an established presence in the area.

Requirements

Bachelor’s degree in Business Administration, Engineering, or related discipline mandatory.
3+ years of experience in customer service, field coordination, or project support.
Proven ability to manage multiple customer touchpoints and coordinate across internal teams.
Familiarity with logistics, service scheduling, or supply chain dependencies.
Skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments.
Strong Customer Communication and Expectation Management.
Understanding of BHE S&OP, Operations planning, Logistics, and Dependencies.
Ability to Identify Risks Early and Escalate Appropriately.
Professional Relationship Management under Time-Sensitive Conditions.
Experience in customer service, service coordination, logistics, or project management related roles.
Strong communication and follow-through skills.
Ability to balance multiple priorities with professionalism.

Responsibilities

Support the quote to cash process for Data center customers with all relevant operational and supply information.
Represent Operations in front of data center customers
Customer support during the process: order status, delivery date.
Purchase, control and preparation of supplier's shipping documents.
Coordinate with global sales and demand planning regarding customer forecasting and supply allocations.
Handling of suppliers database.
Responsible as the one point of contact for data center customers and sales.
Provide one view of the global supply chain for data center customers.