Data Center Services Product Manager / Engineer II (US)

TD Bank•Somerset, NJ

10d

About The Position

The Data Center Services Product Manager helps manage the performance, cost, capacity, and ongoing strategy of TD’s enterprise data center and colocation portfolio. The role works across Data Center Services, Infrastructure Engineering, Operations, Finance, Enterprise Real Estate, Strategic Sourcing, and external service providers, owning key aspects of the data center product lifecycle and supporting informed decisions about capacity, costs, investments, vendors, and facilities. The role manages product lifecycle elements including costs, functionality, service levels, capacity, investments, and performance. As a Product Owner in an Agile environment, it develops features and stories and supports governance and KPI reporting. It forecasts capacity by matching business demand with available capacity, improves capacity and demand tracking tools and data, and identifies when additional capacity or expansion may be needed. The position manages financial planning, including understanding cost drivers, identifying cost-efficiency opportunities, managing monthly operating expense and business-as-usual budgets, contributing to annual planning and budgeting, reviewing invoices, and managing purchase orders and approvals. It supports colocation service orders, vendor renewals, and governance of contracts, SLA performance, risk, and business needs with Strategic Sourcing and external partners. The role monitors data center lease expirations and helps evaluate renewals, expansions, or migrations; assesses price increases and expansion costs; and supports decisions about the long-term data center footprint. It leads or supports projects with accountability for schedule, budget, implementation, and risk; communicates KPIs, risks, challenges, and recommendations to senior management; and participates in weekly reviews of Change Management tickets affecting enterprise data centers, colocation facilities, and critical campus environments. This role calls for expert domain and business knowledge to address complex and non-standard situations in a critical environment. It may contribute leadership to teams or projects and share expertise. The listed physical requirements include continuous sedentary work, multitasking, standard office equipment use, sitting, concentration, and reading, writing, and comprehending instructions; occasional domestic travel and various occasional physical activities are also specified.

Requirements

Bachelor's or graduate degree.
Strong academic background, such as computer science or engineering.
Seven or more years of relevant experience.
Expert knowledge of relevant engineering frameworks, technology, tools, processes, procedures, and organizational issues.
Expert knowledge and experience in the discipline, integrating business and functional priorities and addressing complex problems and non-standard situations.
Ability to apply in-depth skills and broad business knowledge in a complex and critical environment.
Physical requirements include continuous sedentary work, multitasking, standard office equipment use, sitting, concentration for long periods, and reading, writing, and comprehending instructions; occasional domestic travel and occasional standing, walking, confined-space movement, and lifting/carrying items under 25 lbs.

Nice To Haves

Experience supporting data centers, colocation environments, critical facilities, infrastructure operations, or data center services.
Experience in product management, product ownership, infrastructure service management, or a similar role.
Strong understanding of data center capacity planning, forecasting, cost management, and service delivery.
Experience working with colocation providers, facility partners, contractors, consultants, manufacturers, or infrastructure vendors.
Knowledge of data center leases, contracts, SLAs, vendor renewals, purchase orders, invoicing, and budget management.
Experience working in an Agile environment, including creating features and user stories.
Familiarity with Change Management in critical infrastructure environments.
Ability to analyze operational and financial data and translate it into clear recommendations.
Experience communicating KPIs, service performance, risks, costs, and capacity needs to senior stakeholders.
Strong cross-functional partnership skills across Engineering, Operations, Finance, Real Estate, Strategic Sourcing, and external providers.
Ability to manage multiple initiatives while balancing cost, capacity, operational risk, and business demand.

Responsibilities

Manage key elements of the data center product lifecycle, including costs, functionality, service levels, capacity, investments, and performance.
Partner with Infrastructure Engineering, Operations, Finance, Enterprise Real Estate, and Strategic Sourcing.
Serve as a Product Owner in an Agile environment by developing features and stories and supporting governance and KPI reporting.
Forecast capacity by matching business demand with available data center capacity and identify potential needs for additional capacity or expansion.
Improve the tools and data used to track capacity and demand.
Understand data center portfolio cost drivers, including facilities expenses and annual rate setting, and identify cost-efficiency opportunities.
Manage monthly operating expense and business-as-usual budgets; contribute to annual planning and budgeting; review invoices; and manage purchase orders and approvals.
Support colocation service orders and vendor renewals, and work with data center partners such as consultants, distributors, low voltage contractors, manufacturers, and e-waste providers.
Participate in Strategic Sourcing governance concerning contracts, SLA performance, risk, and business needs.
Monitor lease expirations and help evaluate facility renewal, expansion, or migration decisions.
Assess annual price increases and expansion costs against negotiated rates and support long-term data center footprint decisions.
Lead or support special projects, with accountability for schedule, budget, implementation, and risk.
Communicate KPIs, risks, challenges, and recommendations to senior management.
Participate in weekly reviews of Change Management tickets affecting enterprise data centers, colocation facilities, and critical campus environments.