Data Center Services Product Manager / Engineer II (US)

TD • Mount Laurel, NJ

1d • $98,160 - $173,320 • Onsite

About The Position

The Data Center Services Product Manager helps manage the performance, cost, capacity, and ongoing strategy of TD’s enterprise data center and colocation portfolio. The role works across Data Center Services, Infrastructure Engineering, Operations, Finance, Enterprise Real Estate, Strategic Sourcing, and external service providers, taking ownership of key aspects of the data center product lifecycle and supporting informed decisions about capacity, cost, investments, vendors, and facilities.

The role manages product lifecycle elements such as costs, functionality, service levels, capacity, investments, and performance. As a Product Owner in an Agile environment, the position develops features and stories and supports governance and KPI reporting. It forecasts capacity against business demand, helps identify when expansion is needed, and improves the tools and data used to track capacity and demand.

The position manages cost and financial planning, including understanding portfolio cost drivers, identifying efficiency opportunities, managing monthly operating and business-as-usual budgets, contributing to annual planning, reviewing invoices, and managing purchase orders and approvals. It also supports colocation service orders and renewals, vendor governance, data center real estate decisions, and long-term footprint planning.

The role leads or supports projects with accountability for schedule, budget, implementation, and risk; communicates KPIs, risks, challenges, and recommendations to senior management; and participates in weekly Change Management ticket reviews affecting enterprise data centers, colocation facilities, and critical campus environments. The position requires expert domain and business knowledge, contributes in complex and critical environments, and may provide leadership to teams or projects.

Requirements

• Bachelor's or graduate degree.
• Strong academic background, such as computer science or engineering.
• At least 7 years of relevant experience.
• Expert knowledge of a specific domain or range of engineering frameworks, technology, tools, processes, and procedures, as well as organizational issues.
• Expert knowledge of TD applications, systems, networks, innovation, design activities, best practices, business and organization, and Bank standards; may fulfill a governance role.
• Expert knowledge and experience in the discipline, with the ability to integrate business and functional priorities.
• Ability to contribute in a complex and critical environment and apply in-depth skills and broad business knowledge to complex problems and non-standard situations.
• Ability to analyze operational and financial data and translate it into clear recommendations.
• Ability to communicate KPIs, service performance, risks, costs, and capacity needs to senior stakeholders.
• Strong cross-functional partnership skills and ability to manage multiple initiatives while balancing cost, capacity, operational risk, and business demand.

Nice To Haves

• Experience supporting data centers, colocation environments, critical facilities, infrastructure operations, or data center services.
• Experience in product management, product ownership, infrastructure service management, or a similar role.
• Strong understanding of data center capacity planning, forecasting, cost management, and service delivery.
• Experience working with colocation providers, facility partners, contractors, consultants, manufacturers, or infrastructure vendors.
• Knowledge of data center leases, contracts, SLAs, vendor renewals, purchase orders, invoicing, and budget management.
• Experience working in an Agile environment, including creating features and user stories.
• Familiarity with Change Management in critical infrastructure environments.

Responsibilities

• Manage key elements of the data center product lifecycle, including costs, functionality, service levels, capacity, investments, and performance.
• Partner with Infrastructure Engineering, Operations, Finance, Enterprise Real Estate, and Strategic Sourcing.
• Serve as a Product Owner in an Agile environment by developing features and stories and supporting governance and KPI reporting.
• Forecast data center capacity by matching business demand with available capacity.
• Identify when additional capacity or expansion may be needed based on business demand and data center strategy.
• Improve tools and data used to track capacity and demand.
• Understand data center portfolio cost drivers, including facilities expenses and annual rate setting, and identify cost-efficiency opportunities.
• Manage budgets for monthly operating expenses and business-as-usual costs; contribute to annual planning and budgeting.
• Review invoices for accuracy and manage purchase orders and approvals.
• Support colocation service orders and vendor renewals; work with data center partners and service providers.
• Participate in Strategic Sourcing governance concerning contracts, SLA performance, risk, and business needs.
• Monitor lease expirations and help evaluate whether facilities should be renewed, expanded, or migrated.
• Assess annual price increases and expansion costs against negotiated rates and support long-term data center footprint decisions.
• Lead or support special projects, with accountability for schedule, budget, implementation, and risk.
• Communicate KPIs, risks, challenges, and recommendations to senior management.
• Participate in weekly reviews of Change Management tickets affecting enterprise data centers, colocation facilities, and critical campus environments.
• May provide leadership to teams or projects and share expertise.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development and training programs.
• Reward and recognition.
• Mentoring programs.
• Competitive benefits plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level