Data Center Program Manager

Microsoft•Atlanta, GA

1d•$84,400 - $168,800

About The Position

In alignment with Microsoft values, this role focuses on reducing stranded capacity by optimizing space, power, cooling, and network resources within data centers. As a key member of the local Datacenter Operations team, you will be involved in the deployment planning and optimization of IT capacity, working closely with Electrical Engineers and Critical Environment Field Service Engineers. Microsoft’s Cloud Operations & Innovation (CO+I) powers Microsoft's cloud services, and as an Energy Resource Manager (ERM), you will contribute to the core infrastructure and foundational technologies for services like Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. By improving Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead efforts to upgrade legacy data centers and optimize capacity in the existing fleet. CO+I is committed to employee development, offering training, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Our global infrastructure includes over 200 data centers in 32 countries, supporting billions of customers and millions of businesses worldwide. Environmental sustainability and optimization are central to our datacenter design and operations as we continue to grow and evolve.

Requirements

High School Diploma or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale OR equivalent experience.
2+ years of experience leading or coordinating data center deployment, infrastructure, or technical projects.
2+ years of experience supporting or performing data center deployment, QA/QC, commissioning, or operational readiness activities.
Ability to meet Microsoft, customer and/or government security screening requirements.

Nice To Haves

2+ years’ experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment).
1+ years’ experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns)

Responsibilities

Manage IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring demands are properly allocated across the IT infrastructure.
Familiarize with Data Center design and manage IT resources by performing virtual failure analysis and developing a master allocation plan to drive the operationalization of customer capacity.
Ensure compliance with data center business units and service-level policies.
Engage with appropriate teams and resources to execute tasks or projects.
Manage programs associated with the area of responsibility.
Demonstrate conscientiousness on cost, adhere to budget requirements, keep costs reasonable, and contribute to staying within budget.
Follow and adhere to safety and security policies and procedures.
Report immediately any safety or security issues or concerns.
Participate in Root Cause Analysis (RCA) process as appropriate.
Raise risks to the IT capacity allocation and planning.
Identify power stranding and contractual inconsistencies (leased spaces).
Ensure that critical environment information is properly entered and maintained (tooling).
Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs.
Manage assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.
Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
Proactively review schedules and avoid conflicts when possible.
Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met.
Share best practices; assist others in learning role, process, procedures.
Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights.
Leverage and synthesize these insights to develop and operationalize solutions that mitigate customer gaps.
Provide mentorship across data centers for specific expertise.
Seek training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggest ways of reducing risk of performing maintenance; work with others to accommodate scheduling needs.
Suggest improvements in implementation based on depth of understanding.
Contribute to a positive team environment by learning and adopting best practices.
Contribute constructively during team meetings and in cross-discipline collaborations within the service team.
Recognize priority of team success over individual achievement.
Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results.
Hold self accountable for end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service) in alignment with management priorities.
Support escalation of issues to appropriate owner.
Embody Microsoft One culture and values.