Data Center Optical Technician (Austin)

Ericsson•Austin, TX

8d•Onsite

About The Position

This role will be performed at customer facilities in the Austin, Texas area. Ericsson Inc. does not sponsor US work authorizations for this job position. We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in fiber optic cabling, decommissioning, break-fix, migrations, network transport optical troubleshooting and remote hands services. Hardware replacement may be required, as well as racking and stacking equipment. The Optical Engineer will ensure the seamless operation of our customer’s data center facilities, providing top-notch customer service and technical support.

Requirements

3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers.
Must be a self-starter with the ability to work independently without continuous supervision.
Must be a team player and have excellent interpersonal communication skills, especially with customers.
Excellent organizational and administrative skills.
Effective written and oral communication skills in English language.
Ability to multi-task and maintain composure in stressful and demanding work environments.
Ability to think forward and learn and apply new concepts quickly.
Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
Use Hyperscale systems and applications to communicate with the customer as needed.
Adhere to Hyperscale standards to ensure work meets customer quality requirements.

Nice To Haves

Team lead experience preferred.

Responsibilities

Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables.
Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.
Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables.
Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G).
Analyze and resolve network issues associated with equipment installations / removals.
Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs).
Knowledge of operating principles of data center, wireline and IP transport environments.
Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids.
Knowledge of telephony networks, optical and IP networks.
Ability to identify all colors associated with telecommunications cable and equipment indicator lights.
Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.
Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases.
Provide timely and accurate feedback to audit / survey requests.
Install, organize, and maintain hardware equipment in data center racks following standard operating procedures.
The ability to use hand tools and power tools.
Ability to learn and retain physical and mechanical installation specifications.
Understanding of basic mechanical terms and tools.
Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
Provide oversite of 3rd parties’ on-site activities.

Benefits

Choice of three medical plan options
Dental plan option
Company credits toward medical and dental premiums
401(k) Plan with automatic 3% company contribution
401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits toward basic life insurance and basic accidental death and dismemberment coverage
Company credits toward short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs