Data Center Technician

BGIS

1d • Remote

About The Position

BGIS is looking for a Data Center Technician to join the team in the United States, Remote. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Data Center Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority.

Requirements

• Bachelors Degree in computer science or engineering or equivalent experience
• 3-5 years’ experience as a systems admin, network admin, or level II support in a data center or high volume support role
• Proven knowledge of server and equipment configurations and troubleshooting procedures
• Experience with remote console / server management technologies – BMC/iLo/iDrac/Cyclades/etc.
• Ability to effectively communicate with customers, technicians and vendors
• Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
• Experience working with hardware from multiple vendors
• Experience working within a ticketing system: Remedy, ServiceNow, etc.
• Strong attention to detail and extremely well-organized with the proven ability to understand multiple different hardware specifications
• Demonstrated passion for excellence with respect to data center operations and equipment
• Experience working in a team environment to provide support and excellent customer service
• Must have great interpersonal skills and communication skills

Responsibilities

• Perform hardware diagnostics and validation
• Install and configure servers and network equipment properly based on provided specifications
• Responsible for provisioning and imaging of all non-cloud assets
• Work with the team to decommission assets and perform online data eradication
• Perform DNS additions and modifications
• Work with the customer to perform offline data eradication, automation, and tools development
• Responsible for troubleshooting on site assets as well as remote assets
• Provide hardware upgrade support and basic network server builds
• Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required
• Manage daily workload out of a ticket queue based on priority and assignment by supervisors
• Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
• Work on several tickets simultaneously to support the highest priority efforts and needs of the data center

Benefits

• medical
• dental
• vision
• prescription coverage
• health savings account
• flexible spending account (both healthcare and dependent)
• 401(k) with a Company match
• Paid Time Off
• paid company holidays
• short term and long-term disability
• life insurance
• employee assistance program
• tuition reimbursement
• paid parental leave
• gym membership discount
• team member referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level