Data Center Operations Specialist

Microsoft•Chicago, IL

1d•$84,400 - $168,800•Hybrid

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment. Edge Site Operations is responsible for deploying and maintaining collocated facilities globally, providing network connectivity for hyperscale datacenters and enabling low latency and reliable connectivity for Microsoft’s Cloud Services. As a Datacenter Operations Specialist, you will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region. You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage. You will work closely with partnering Teams supporting deployments and day-to-day operations at your sites. You will help your team drive and deliver world-class support services across your sites and assist other regions as necessary. This opportunity will allow you to assist in transforming Edge Site Operations, develop new processes and procedures, and drive FTEs in the field program development. This role can work from home when it is not business critical to be physically at the datacenter. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college course work.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Nice To Haves

2+ Years’ experience in a 24x7x365 production environment or related experience; executing break-fix of network equipment at the rack level.
Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
Knowledge of physical Enterprise-class IT infrastructures.
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects autonomously.
Excellent customer service, interpersonal awareness, and communication skills (written and verbal).

Responsibilities

Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation
Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
Assume accountability for executing all physical infrastructure resources required to provide capacity
Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
Contributing to regional and global improvement programs as required
Embody our culture and values.