Data Center Operations Specialist

Microsoft•Chicago, IL

13h•$84,400 - $186,600•Hybrid

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment. The Datacenter Operations Specialist will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region, embracing a "Four Walls" ownership philosophy. This role works closely with partnering teams for deployments and daily operations, driving world-class support services and assisting other regions as needed. The opportunity involves transforming Edge Site Operations, developing new processes and procedures, and driving field program development. This role can work from home when not business critical to be physically at the datacenter. Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services, and this role performs a key function in delivering core infrastructure and foundational technologies. CO+I focuses on employee personal and professional development, offering training, growth opportunities, Career Rotation Programs, Diversity & Inclusion initiatives, and professional certifications. Microsoft's infrastructure includes a global portfolio of over 200 datacenters in 32 countries and millions of servers, supporting over 1 billion customers and 20 million businesses worldwide. Personnel safety, environmental sustainability, and optimization are central to datacenter design and operations, supporting Microsoft's evolution as a world-class cloud provider. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of inclusion through growth mindset, innovation, and collaboration, built on values of respect, integrity, and accountability.

Requirements

High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college course work.
Ability to meet Microsoft, customer and/or government security screening requirements.
Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Verification of US Citizenship to meet federal government security requirements.

Nice To Haves

2+ Years’ experience in a 24x7x365 production environment or related experience; executing break-fix of network equipment at the rack level.
Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
Knowledge of physical Enterprise-class IT infrastructures.
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects autonomously.
Excellent customer service, interpersonal awareness, and communication skills (written and verbal).

Responsibilities

Work across partner teams (deployment, break fix, inventory and asset management, security, design and build, compliance) to ensure seamless site operation.
Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams.
Assume accountability for executing all physical infrastructure resources required to provide capacity.
Provide quality control for datacenter-wide IT maintenance support activities across multiple service lines.
Be the primary point of contact for response to major incidents at your datacenter(s) and participate in proactive and timely resolution of such major incidents impacting MS Cloud services.
Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams.
Contribute to regional and global improvement programs as required.
Embody our culture and values.