Data Center Operations Manager (Alabama)

EOS • Montgomery, AL

1d • Onsite

About The Position

The Data Center Operations Manager oversees a designated Data Center Pod comprising up to three hyperscale data center campuses, as many as 15 production buildings, and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director, depending on pod size, the role provides operational leadership across multiple service lines and is accountable for customer service, service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio. The position serves as the primary operational contact for assigned clients and ensures compliance with contractual SLA performance.

This role leads large-scale, mission-critical operations in a fast-paced 24x7 environment. It encompasses daily operations across Network Operations, Field Operations, Deployment Services, and Infrastructure Support; client relationship management; team leadership and development; and operational and financial performance. Success is measured through SLA performance, delivery and throughput, quality and accuracy, repair and responsiveness, governance and reporting, and continuous improvement.

Requirements

• Bachelor’s degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience.
• At least 8 years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
• At least 5 years managing multiple operational teams across geographically distributed sites.
• Experience leading organizations of 100 or more employees.
• Demonstrated success managing enterprise or hyperscale customer relationships.
• Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
• Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
• Proven ability to lead organizational change and continuous improvement initiatives.

Nice To Haves

• Experience managing 200 or more employees.
• Experience supporting managed service, IT operations, and business operations.
• Knowledge of ITIL service management principles.
• Lean Six Sigma, PMP, or other project management certifications.
• Experience with executive dashboards, KPI reporting, and business reviews.
• Strong understanding of mission-critical infrastructure and data center operations.

Responsibilities

• Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
• Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
• Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
• Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
• Serve as the primary operational contact for assigned customer stakeholders and build client relationships through consistent communication, transparency, and execution.
• Lead operational reviews, executive business reviews, and quarterly business reviews; present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
• Resolve customer escalations and identify opportunities to improve service delivery and customer satisfaction.
• Lead and develop Service Leads, Technical Leads, and Data Center Technicians through employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
• Partner with Human Resources and Recruiting on hiring, onboarding, and workforce growth.
• Foster accountability, teamwork, safety, customer service, and continuous improvement.
• Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
• Monitor operational performance using dashboards, KPIs, and scorecards.
• Ensure compliance with company policies, customer requirements, safety standards, and audit-readiness requirements.
• Drive Lean process improvements, automation, standardization, and operational efficiencies.
• Deliver at least three improvement initiatives per quarter.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 10 days of paid time off annually
• 12 paid holidays
• 6 sick days, available after 90 days of employment
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager