Data Center Operations Manager

EOS • New Albany, OH

8d • Onsite

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The DC Operations Manager is the frontline owner of a zone cluster at our New Albany campus. You manage 3–6 Zone Leads and their technician teams. You own your shift's SLA delivery, the conduct on your floor, and the EOS culture your team experiences every day. This is a leadership job first. The data center environment is the context, not the qualification. What we are hiring for: the ability to earn the respect of a technical team, hold people accountable, build a culture worth staying for and represent EOS with confidence to one of the world's largest technology companies.

Requirements

• 3+ years managing a team directly — you hired, you ran performance conversations, you drove disciplinary processes when needed
• 24x7 or shift-based operations experience — scheduling, callout coverage, handoffs, and the discipline to run a shift cleanly
• A track record of holding people accountable in a way that builds respect, not resentment
• Calm under pressure — when something goes wrong on your shift, you respond with clarity
• The instinct to resolve at your level first, not forward it upward

Nice To Haves

• Military NCO / Staff Sergeant and above
• NOC Supervisor / Shift Lead
• Industrial / Manufacturing Shift Manager
• Logistics / Warehouse Operations Manager
• Trades Supervisor — electrician, HVAC, facilities
• DC operations with people management depth

Responsibilities

• Manage Your Zone Leads — scheduling, performance management, development, corrective feedback
• Own your shift's SLA delivery — ticket resolution within contracted window across your zone cluster
• Own EOS culture on the floor — standards, recognition, accountability and the team's sense of belonging to something worth working for
• Provide written shift handoffs — every transition, no verbal-only exceptions
• Manage surge response
• Manage escalation discipline — resolve at your level; escalate what genuinely requires it

Benefits

• Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees