SkillBridge, Data Center Customer Operations Technician - Trainee

Equinix • Valley, AL

19h • Onsite

About The Position

Equinix is the world’s digital infrastructure company®, focused on shortening the path to connectivity to enable innovations. A career at Equinix offers the opportunity to shape the future, amplify customer value through innovation, and work across teams. This unique DoD SkillBridge Fellowship Program is designed for military service members nearing separation from active duty or military spouses interested in a technology career. The program supports Data Center Operations, Critical Facilities, providing training on cutting-edge technology in a digital infrastructure environment. Participants will learn how military experience translates to a civilian career, explore a new industry, earn real-world industry qualifications and certifications, build experience and competency, expand their professional network, and gain familiarity with corporate culture. This opportunity is ideal for individuals with backgrounds in Electronics, Electrician, HVAC, or skilled Mechanical trades.

Requirements

• Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15.
• Technical associates degree, military-technical school, or civilian technical trade school completion
• Working on bachelor’s degree or relevant experience with 1-4 years in Mechanical Engineering or related field
• Comprehensive knowledge of critical infrastructure i.e., UPS, generator, BMS, chillers, life safety systems
• Coursework in HVAC design or heat transfer and thermodynamics
• Knowledge of HVAC testing and balancing methodologies
• Knowledge of IT hardware and other data center operations functions
• Good time management habits, ability to multi-task, to sustain focus on long tasks
• Ability to communicate thoughts and technical ideas
• Attitude of taking initiative, enthusiasm, eagerness to learn, teamwork, creativity.
• Ability to lift 50 lbs
• The ability to prioritize effectively, balance assigned work and exceptional organization skills required for our constantly evolving environments
• Strong interpersonal and communication skills essential for team-based work assignments
• Presentation skills with colleagues and clients of all levels

Responsibilities

• Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations.
• Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure.
• Supports the overall team.
• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components.
• Perform site inspections and monitor the building and Data Center alarms
• Performs moderately difficult repairs, maintenance, installations, and on-site inspections to facility systems.
• Supports energy efficiency measures
• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues that require judgement in resolving while following standard operating procedures
• Operates and maintains plumbing, fire suppression, and safety systems
• Operates critical infrastructures under the supervision of more senior technical staff
• Normally receives little instruction on daily work, general instructions on newly introduced assignments
• Prioritize and manage service requests to meet deadlines
• Maintain detailed records and audit reports
• Rack and stack equipment in data centers
• Perform fiber terminations using a fusion splicer
• Set up telecom cabinets, fiber trays, and cage wiring.
• Troubleshoot fiber and copper circuits
• Support standard cross-connect work orders
• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Identifies Single Points of Failure (SPOFs) and makes recommendations
• Responds to all moderately difficult on-site incidents, including failures, problems and delays
• Uses substantial understanding in following operating procedures to support on-site administration
• Completes routine work requests and circuit installations
• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem-solving and repairs to avoid/minimize downtime
• Makes minor changes to mechanical, electrical, and specialized systems, as directed
• Carries out infrastructure projects
• Collaborates with others to resolve moderately difficult facility incidents
• Effectively collaborates within the department; may mentor team members on general maintenance activities
• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
• May recommend infrastructure projects

Benefits

• Learn how your military experience translates into a rewarding civilian career
• Explore a career or industry you might want to pursue upon separation from active duty
• Earn real-world industry qualifications and certifications
• Build experience and competency in your trade/ profession with our team
• Expand your professional network of contacts
• Gain familiarity with corporate culture

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees