Data Center Customer Operations Technician III

Equinix

1d•Onsite

About The Position

Equinix data centers are mission‑critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide. Service continuity is essential, and operational excellence is required at all times. The Technical Operations Technician III (L3) is an experienced, hands‑on role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations, troubleshooting, and circuit support while ensuring adherence to safety, quality, and SLA commitments. The Tech Ops III operates with minimal supervision, serves as a point of escalation for less complex issues, and may lead defined technical tasks or small‑scale infrastructure modifications.

Requirements

High School Diploma or equivalent required
Demonstrated hands‑on experience in a data center or mission‑critical environment
Strong technical troubleshooting skills, with the ability to work independently on complex tasks
Proven experience with structured cabling, fiber optics, cross‑connects, and customer installations
Solid mechanical and/or electrical aptitude at a system level
Ability to clearly document work, follow established procedures, and meet time‑bound commitments
Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing, bending, and working in confined spaces, with or without accommodation
Flexibility to work shifts and on‑call rotations as required to support 24x7 operations

Responsibilities

Independently perform installation, de‑installation, and modification of customer equipment, cabinets, and infrastructure
Execute racking and stacking of servers, network devices, and cabinets to Equinix standards
Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs
Install, test, and troubleshoot complex cabling and circuit infrastructure, including fiber, twisted‑pair copper, and coax
Perform advanced fiber terminations and support switched, multiplexed, and media‑converted circuits
Troubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required
Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking
Partner directly with customers to resolve technical issues and ensure a high‑quality service experience
Maintain detailed and accurate documentation for all work performed, including configurations and change records
Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards
Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies
Complete all required technical, safety, and compliance training within required timeframes
Adhere to all safety, security, and change‑management requirements within a critical facilities environment

Benefits

Employee Assistance Program
Healthcare coverage that is designed to complement the provincial healthcare system
Life insurance
Disability insurance
Optional benefit plans
Defined Contribution Pension Plan (DCPP)
Group Retirement Savings Plan (RRSP)
Tax-Free Savings Plan (TSFA)
Vacation and personal time
Various paid holidays