Data Center Technician, Data Center Operations
About The Position
Infrastructure Services, part of Apple's IS&T, forms the backbone of Apple's global network operations. This team is responsible for managing data center equipment and systems to provide compute, storage, and networking services to various Apple teams, including its internal developer community. The Data Center Technician plays a crucial role in ensuring the seamless operation of technology across Apple's facilities and worldwide network. This position involves installing, servicing, and maintaining Apple IT Infrastructure within a 24/7 operational environment, which often involves rapidly shifting priorities while upholding high availability of the infrastructure. Technicians provide direct hands-on support for Data Center IT Infrastructure and internal system components. Success in this role requires strong attention to detail, effective documentation skills, and the ability to work collaboratively.
Requirements
- Experience in roles that include hands-on technical support, help desk, logistics, or technical training in computer engineering or a related IT field
- Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols
- Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
- Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration
- Able to participate in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed
Nice To Haves
- Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment
- Technical certifications such as CompTIA A+, Network+
- Experience in following established procedures, performing network connectivity tasks, hardware component swaps, or installing hardware infrastructure
- Experience using and/or supporting computer operating systems
- Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools
- Ability to travel to foreign and domestic locations
Responsibilities
- Installing, servicing, and maintaining Apple IT Infrastructure
- Providing direct hands-on support of Data Center IT Infrastructure and internal system components
- Participating in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
