Critical Environment Technician Manager (Night Shift)

Microsoft • Northlake, IL

1d • $75,400 - $185,300

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure behind Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Technician Manager helps deliver and maintain the critical facilities infrastructure that supports these services. The role combines hands-on operations and maintenance expertise with oversight, coaching, training, and accountability for team members. The manager supports safe, reliable operation of data center systems, leads responses to abnormal conditions, and coordinates work with vendors, contractors, engineers, and other critical facilities professionals. The position may involve business travel of up to 25%, typically domestic, and 12-hour shifts that can include evenings, nights, weekends, and holidays. This position is not eligible for visa sponsorship and requires citizenship verification and Microsoft Cloud background screening.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in a high-availability environment, such as a data center, oil and gas refinery, hospital, pharmaceutical facility, or manufacturing environment, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Citizenship verification using a valid passport is required because the position supports U.S. government agency customers and is subject to citizenship-based legal restrictions.
• Must be authorized to work in the United States without current or future employer visa sponsorship.
• Ability to work 12-hour shifts, including nonstandard hours such as evenings, nights, weekends, and holidays, and travel up to 25%.
• Physical capabilities and vision requirements include occasional ladder climbing and lifting; frequent stair or ramp climbing; prolonged standing; occasional pushing or pulling with an assistive device; normal corrected visual acuity; and normal color vision for electrical work.
• Ability to work for extended periods in elevated ambient noise, heat, and light due to equipment and ventilation systems.

Nice To Haves

• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
• Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; alternatively, a high school diploma, GED, or equivalent and at least 10 years of such experience, or equivalent experience.
• At least 1 year of people management experience.

Responsibilities

• Ensure safety, security, and applicable regulatory requirements are followed; identify unsafe conditions, stop or escalate work when needed, and promote a safe working culture.
• Prepare and review complex reports, including root-cause analysis reports; develop and oversee methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of procedure (DMOPs).
• Guide, oversee, and perform maintenance and repairs across multiple disciplines and equipment types; prioritize and document maintenance, follow schedules, ensure follow-up actions, and provide subject-matter expertise.
• Coordinate and oversee vendor and contractor work, including escorts, scheduling, work quality, documentation, field service reports, invoices, and work orders; escalate or resolve quality and safety concerns.
• Process and present method statements of work, coordinate contractor schedules, inspect facility equipment, participate in testing and commissioning, and advise project partners on scope and execution.
• Troubleshoot equipment, systems, subsystems, and components; document issues, verify settings against established parameters, escalate when appropriate, and coach team members on troubleshooting and root-cause investigation.
• Inspect and monitor critical-environment facility equipment, buildings, and grounds; interpret alarms, use telemetry and control systems, identify trends, and escalate issues under applicable policies and standards.
• Operate and oversee equipment and systems across electrical, mechanical, controls, and other disciplines; perform complex stabilization, resolution, and recovery tasks and mentor team members.
• Lead onsite incident response for abnormal conditions, coordinate corrective work, manage incident monitoring and containment, develop timelines and root-cause analyses, and communicate status, safety concerns, and next steps to leadership.
• Use the computerized maintenance management system (CMMS) to track assets, work orders, team time and utilization, procedures, and maintenance data; coach team members, audit records, generate reports, and coordinate spare-parts replenishment.
• Assign and oversee team training, procedure development, reporting, and completion of required work; model Microsoft culture and values, coach employees, support learning, and invest in team members’ growth.
• Travel periodically to support other sites and work 12-hour shifts that may include nonstandard hours, weekends, and holidays.

Benefits

• Professional development and training opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation; further benefit details are provided through Microsoft’s careers pay information page.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED