Critical Environment Technician Manager (Night Shift)

Microsoft • Chicago, IL

9h • $75,400 - $167,900

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure behind Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Technician Manager helps deliver and maintain this critical infrastructure, overseeing data center equipment and operations while supporting the safety, reliability, and development of the team. The role involves work across critical facility disciplines, including electrical, mechanical, controls, HVAC, generators, and fire/life safety systems. It includes periodic travel, typically domestic, of up to 25%, and may require 12-hour shifts during non-standard hours, including evenings, nights, weekends, and holidays. Visa sponsorship is not available, and citizenship verification is required for this position.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in environments such as data centers, high-availability manufacturing, oil and gas refineries, hospitals, or pharmaceutical facilities, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check at hire or transfer and every two years thereafter.
• Citizenship verification with a valid passport is required for this position; candidates must be authorized to work in the United States without current or future employer sponsorship.
• Ability to work 12-hour shifts, potentially during evenings, nights, weekends, and holidays.
• Ability to travel up to 25%, typically domestically.
• Ability to meet the stated physical and sensory demands, including climbing stairs and occasionally ladders, prolonged standing, lifting and pushing or pulling loads with specified assistance, and normal corrected visual acuity and color vision for electrical work.

Nice To Haves

• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls work, or a related field.
• Associate degree or technical trade certification (such as military or trade school education), or higher-equivalent education, and at least 7 years of mission-critical services experience; or a high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
• At least 1 year of people management experience.

Responsibilities

• Promote and enforce safety and security requirements, recognize unsafe conditions, stop or escalate unsafe work, and support a safe working culture.
• Prepare, review, and oversee complex reports, operating procedures, maintenance documentation, and technical and procedural training for team members.
• Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs across multiple disciplines and equipment types.
• Prioritize and document maintenance, address follow-up actions, and provide technical consultation on equipment and systems.
• Coordinate and oversee third-party contractors, vendors, and suppliers, including on-site work, scheduling, safety, documentation, quality, work orders, and service reports.
• Inspect facility equipment and participate in equipment testing and commissioning; advise engineering and project management colleagues on project scope and execution.
• Troubleshoot equipment, systems, subsystems, and components; document findings, determine appropriate escalation, and coach less experienced colleagues.
• Oversee inspection and monitoring of critical facility equipment and systems, assess alarms and equipment performance, analyze trends, and escalate issues according to policy.
• Operate equipment across disciplines, lead incident response and emergency monitoring, coordinate corrective repairs, and communicate incident status and mitigation plans to leadership.
• Create incident timelines, root-cause analyses, and action items, and develop or follow emergency and operating procedures.
• Use the computerized maintenance management system (CMMS) to track assets, work orders, team utilization, reports, and procedure updates; coach the team on CMMS practices and audit work data.
• Review spare equipment and parts, update stock information, and coordinate replenishment with suppliers or materials handling partners.
• Manage people by modeling company values, coaching team members, setting objectives, supporting learning, and investing in employee growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED