Data Center Computer Operator

Blue Cross Blue Shield of Michigan•Detroit, MI

2d•Onsite

About The Position

Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing. This role involves operating computers and peripheral equipment, controlling application processing across all platforms adhering to production schedules, and completing batch job and infrastructure setup requirements. The operator will update processing logs and audit trails, keep records of utilization, and develop and review Knowledge Management documentation. They must be available to work any shift and schedule. Responsibilities include analyzing production control procedures, rerunning and restarting production to ensure timely service levels, and communicating the status of software, hardware, and application processing. Participation in disaster recovery is also a key function, including executing OCC/Operator functions and operating equipment at the Business Recovery site. The role requires creating, updating, and resolving incidents via the corporate Incident Management Tool and taking corrective action as defined in operating procedures. Monitoring of OCC systems, application consoles, and batch processing using various tools like CA-7, Tivoli Workload Scheduler, and DCRUM is essential. System health checks, including server health, virus/malware monitoring, and holiday call center testing, are also part of the duties. The operator will update metrics, respond to Priority 1 and 2 incidents, field phone calls, and perform monitoring, triage, and escalation of issues.

Requirements

High school graduate or GED equivalent is required.
Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
Working knowledge of enterprise hardware, software, operating systems and peripherals.
Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.
Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.
Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.
Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.
General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.
Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook.

Nice To Haves

Other related skills and/or abilities may be required to perform this job.

Responsibilities

Operates computers and peripheral equipment as required.
Controls application processing across all platforms adhering to production schedules.
Completes batch job and infrastructure setup requirements.
Updates processing logs and audit trails and keeps records of utilization.
Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
Must be available to work any shift and schedule.
Analysis of production control procedures to ensure compliance of timely batch processing.
Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
Communicates the status of software, hardware and application processing and monitoring.
Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.
Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
Monitors all OCC systems and application consoles.
Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.
Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.
Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages. (Examples include, cancel user ID’s or jobs, restarting printers, resolving job contentions, etc.).
Monitor health of real time monitoring for applications, servers and networks, using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.
Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.
Update metrics as required for real time and production batch.
Respond to Priority 1 and 2 incidents as required. Duties include v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.
Field phone calls, generate questions and emails supplied by support teams.
Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.
Perform other related duties as required.