Data and Tech Support Specialist
About The Position
211 Palm Beach and Treasure Coast is seeking a Data and Tech Support Specialist to provide operational technology, reporting, and user support across our organization. This position plays an important role in supporting our crisis contact center and community programs by assisting with technology systems, reporting functions, troubleshooting, data quality, and staff support. This is an excellent opportunity for an individual who enjoys a blend of technology support, data management, and operational problem-solving while contributing to a mission-driven nonprofit organization that helps people in need every day.
Requirements
- Strong technical troubleshooting and customer service skills
- Experience supporting desktop applications, users, and operational systems
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving abilities
- The ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- A commitment to confidentiality and professionalism
- A willingness to learn new systems, technologies, and workflows
- High school diploma or equivalent required
- Proficiency with Microsoft Office, particularly Excel and Outlook
Nice To Haves
- Associate degree in Information Technology, Business, Computer Applications, Data Management, or a related field preferred
- Technical certifications such as CompTIA A+, Google IT Support, Microsoft Office Specialist, or similar certifications preferred
- Minimum one year of experience in technology support, help desk support, desktop support, reporting support, operations support, or a related field preferred
- Experience with reporting tools, databases, dashboards, and spreadsheets preferred
- Experience with NICE CXone, WellSky Community Services, or similar platforms preferred
- Experience in nonprofit, contact center, healthcare, behavioral health, or crisis service environments is a plus
Responsibilities
- Provide day-to-day desktop and application support to agency staff, including troubleshooting hardware, software, login, connectivity, and user access issues
- Support staff with operational systems and applications used throughout the organization
- Generate, maintain, and distribute operational and program reports from multiple databases and software platforms
- Assist with data quality initiatives through routine review, cleanup, and system updates
- Coordinate technology support tickets with third-party IT vendors and assist with follow-up and resolution
- Support employee onboarding and offboarding activities related to technology setup and user access
- Maintain operational spreadsheets, dashboards, templates, and tracking tools
- Assist with technology inventory tracking and record maintenance
- Support testing, implementation, and troubleshooting of agency systems and workflow enhancements
- Maintain documentation related to reporting procedures, operational systems, and technology support processes
- Collaborate with staff, leadership, and external vendors to support agency operations
- Provide operational support during emergency activations, disaster response, and business continuity events as needed
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employee assistance program
- Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
