AV and Tech Support Specialist
About The Position
MedIT provides information technology support for the Temerty Faculty of Medicine. Our mission is to partner and collaborate with clients, University, and third parties to determine value based, sustainable technology solutions that enable the Faculty to achieve its academic mission. As an AV and Tech Support Specialist, you will play a critical role in assessing and integrating high quality audio-visual solutions and service support to students, faculty, and staff across the Scarborough Academy of Medicine and Integrated Health (SAMIH). You will serve as the first point of contact for technical enquiries and solutions, you will be accountable for the technical quality of classes and events, and you will participate in the practical training and support of end-users to ensure efficient and effective use of video conferencing and presentation systems. Drawing upon your strong customer service skills and technological breadth and depth, you will adjust to changing circumstances and adapt to the latest technologies to ensure an optimal learning experience for the Faculty. This role requires significant coordination with tri-campus teams to ensure effective planning, scheduling, and delivery of content across multiple audio visual (AV) platforms. The position is highly coordinated in nature and demands strong cross-functional collaboration and communication skills.
Requirements
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three years of experience with both PC-based and dedicated videoconferencing, audio-visual, collaboration, and presentation technologies.
- Demonstrated experience supporting existing IP videoconferencing and digital media streaming technologies, as well as web-based collaboration and conference technologies.
- In-depth and demonstrated knowledge with AV technology and ability to keep abreast of developments in AV technology, with a strong emphasis on user experience.
- Experience conducting needs assessments and evaluating new technologies for recommendation.
- Proficiency with industry-standard AV technologies, including video conferencing and web streaming products, gatekeepers, gateways, MCUs, firewall traversal tools, networking and standard communication protocols (like H.323, SIP, and H.264protocols).
- Comprehensive knowledge of integration AV control systems and Ethernet networking, TCP/IP controls.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency in MS Office 365, media formats (MPG, QuickTime, PNG, JPG, AIFF), digital media recording and editing tools (Camtasia, Adobe Premiere, and Final Cut), and learning management systems.
- Excellent interpersonal and communication (oral and written) skills.
- Superior organizational and analytical/diagnostic skills.
- Must be self-motivated, results oriented, a quick learner with a strong customer service focus and impeccable attention to detail.
- Works effectively both independently and as part of a team.
Nice To Haves
- Technical certifications, including Certified Technology Specialist (CTS), Extron AV, or Crestron.
Responsibilities
- Serve as the first point of contact for IT and AV support via email, ticketing systems, and walk up assistance for faculty, staff, and students
- Coordinate with tri campus teams to align stakeholder communication and ensure successful scheduling and execution of AV enabled initiatives
- Monitor live classes and events to deliver real time troubleshooting, AV setup, issue resolution, and service metric tracking
- Provide frontline troubleshooting for hardware, software, connectivity, and peripherals across Windows, macOS, iOS, and Android environments
- Support core university systems including Microsoft 365, email, VPN, printing, shared drives, Zoom and endpoint management (MedIT)
- Apply established standards when deploying, testing, and validating new or upgraded hardware and software
- Identify complex issues and escalate appropriately to second and third level support teams
- Deliver clear, professional user support while contributing to knowledge base documentation, equipment inventory, and routine IT/AV maintenance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
